Stage 2 & Housing Ombudsman Leads

Stage 2 & Housing Ombudsman Leads

Full-Time 38000 - 50000 £ / year (est.) No working from home possible
Service Care Solutions
Job title – Stage 2 and Housing Ombudsman Lead Location – London (SE1) – Hybrid Working Contract – Full-time, 2 year Fixed-Term (Permanent opportunity may arise) Start Date – Asap Salary - £44,000 per annum We are working with a leading housing provider in South London to recruit a Stage 2 and Housing Ombudsman Lead. This is a pivotal role within their newly created Complaints Centre of Excellence—driving up standards and helping rebuild trust with residents through effective resolution and learning. You’ll be the primary contact for the Housing Ombudsman Service and oversee all Stage 2 and Ombudsman complaints. If you\'re an experienced complaints investigator with deep understanding of the Housing Ombudsman Code and a track record of delivering high-quality resolutions in the social housing sector—this is your chance to make real impact. Key responsibilities Act as lead liaison with the Housing Ombudsman Service. Manage end-to-end processes for all Stage 2 and Ombudsman complaints. Coordinate case files and evidence packs for formal reviews. Prepare and lead responses to complex and high-risk cases. Guide internal teams on complaint standards, conduct root cause analysis, and identify trends. Lead learning sessions to embed improvement across the organisation. Monitor and ensure full compliance with the Housing Ombudsman Code of Practice.What We’re Looking For Essential: Minimum 2 years\' experience as a senior complaints investigator in a housing association. In-depth knowledge of the Housing Ombudsman Code and best practice in complaint handling. Proven experience managing Stage 2 and Housing Ombudsman complaints. Excellent written and verbal communication skills. Strong analytical thinking and problem-solving abilities. Experience preparing responses, compiling evidence, and coaching others on complex cases. Confident using case management systems.Desirable: CIH qualification Experience delivering internal training or workshopsIf you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Lewis at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)

Stage 2 & Housing Ombudsman Leads employer: Service Care Solutions

Join a leading housing provider in South London, where you will play a crucial role in enhancing complaint resolution standards and rebuilding trust with residents. With a strong commitment to employee development, a supportive hybrid working environment, and opportunities for meaningful impact, this organisation fosters a culture of continuous improvement and collaboration. As part of the newly established Complaints Centre of Excellence, you will have the chance to lead initiatives that drive positive change within the community.

Service Care Solutions

Contact Details:

Service Care Solutions Recruitment Team

StudySmarter Expert Advice🤫

We think this is how you could land Stage 2 & Housing Ombudsman Leads

Join Compliance Communities

Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!

Attend Industry Conferences

Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.

Leverage Your University Career Services

If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.

Showcase Your Knowledge Online

Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like Service Care Solutions looking for candidates who are engaged and informed.

Some tips for your application 🫡

Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!

Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.

Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!

Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at Service Care Solutions. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!

How to prepare for a job interview at Service Care Solutions

Master the Regulations

Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!

Show Your Analytical Skills

Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!

Know Your Tools

Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!

Align with Company Culture

Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with Service Care Solutions’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!