At a Glance
- Tasks: Help prevent homelessness and support vulnerable clients in a busy housing service.
- Company: Local authority dedicated to making a difference in the community.
- Benefits: Competitive pay at £24.63 per hour, with opportunities for professional growth.
- Other info: Join a proactive team focused on continuous improvement and service development.
- Why this job: Make a real impact on people's lives while developing your skills in housing services.
- Qualifications: Experience in housing advice and strong communication skills required.
The predicted salary is between 20 - 30 £ per hour.
We are currently recruiting for an experienced Housing Options Officer on behalf of a local authority based in B37. This is a frontline role within a busy Housing Options service, focused on preventing and relieving homelessness in line with statutory requirements.
The post holder will be responsible for managing a complex caseload, conducting homelessness assessments, and making decisions under the Homelessness Reduction Act. The role also involves working closely with internal and external partners to secure accommodation solutions and support customers with a wide range of needs.
Key duties:- Processing and investigating applications for housing assistance, homelessness, and threatened homelessness.
- Determining statutory duties owed under the Homeless Reduction Act.
- Delivering homelessness prevention and relief interventions.
- Securing suitable temporary and emergency accommodation where required.
- Maintaining regular contact with households in temporary accommodation.
- Supporting vulnerable clients including those with mental health, substance misuse, offending history, domestic abuse and complex social needs.
- Conducting interviews, home visits and multi-agency meetings.
- Managing customer records, case notes and evidence to required standards.
- Working in partnership with Children’s Services, Police, Domestic Abuse teams, Health, Housing Associations and voluntary agencies.
- Making referrals into supported housing and other specialist services.
- Contributing to continuous improvement and service development.
- Experience in housing advice or homelessness prevention.
- Strong understanding of housing legislation and homelessness law.
- Ability to manage a varied and complex caseload.
- Strong communication, negotiation and customer service skills.
- Ability to work effectively with vulnerable households.
- Car driver/vehicle owner essential.
- Knowledge of welfare rights, landlord & tenant law, immigration and social housing policy.
- Experience of conflict management.
- Housing qualification / CIH membership.
This role offers an excellent opportunity to make a direct impact on homelessness prevention within a proactive Housing Options service.
To apply or request further information, please contact: George Westhead Recruitment Consultant – Housing Division.
Housing Options Officer in Solihull employer: Service Care Solutions
As a Housing Options Officer with our local authority in B37, you will be part of a dedicated team committed to making a real difference in the community by preventing and relieving homelessness. We pride ourselves on fostering a supportive work culture that values collaboration and continuous professional development, offering opportunities for growth and training in housing legislation and best practices. Join us in this meaningful role where your expertise will directly contribute to improving lives and securing stable housing solutions for vulnerable individuals and families.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Options Officer in Solihull
✨Get Involved in Local Property Events
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We think you need these skills to ace Housing Options Officer in Solihull
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
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Tailor Your Documents for the Job:Every application should feel personal. When applying for the Housing Options Officer role at Service Care Solutions, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
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How to prepare for a job interview at Service Care Solutions
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In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Service Care Solutions operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
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Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
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Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Service Care Solutions.
