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For Companies At a Glance
- Tasks: Deliver top-notch customer service across various channels and resolve complaints.
- Company: Dynamic service provider in the UK with a focus on quality.
- Benefits: Salary of £24,025 for 30 hours a week and flexible working hours.
- Why this job: Join a vibrant team and enhance your customer service skills while making a difference.
- Qualifications: Experience in customer service and confidence with communication technology.
- Other info: 6-month fixed-term contract with opportunities for growth.
The predicted salary is between 24025 - 24025 £ per year.
A dynamic service provider in the United Kingdom is seeking a Customer Service Advisor for a 6-month fixed-term contract. The role involves delivering high-quality service across multiple channels, handling complaints, and working towards KPIs.
Ideal candidates will have experience in customer service and be confident in using communication technology.
This position offers a salary of £24,025 per annum for 30 hours of work per week.
Multi-Channel Customer Service Specialist in Sevenoaks employer: Service Care Solutions
Contact Detail:
Service Care Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multi-Channel Customer Service Specialist in Sevenoaks
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your approach and show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves multiple channels, make sure you're comfortable with phone calls, emails, and live chats. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Prepare for common interview questions related to customer service. Think about how you've handled complaints in the past and be ready to share specific examples that highlight your problem-solving abilities.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to submit your application and keep track of your progress. Plus, it shows you're proactive and keen on joining us!
We think you need these skills to ace Multi-Channel Customer Service Specialist in Sevenoaks
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you’ve handled complaints and met KPIs in the past, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Multi-Channel Customer Service Specialist role. Share specific examples of your experience and how you can contribute to our team.
Show Off Your Tech Skills: Since this role involves using communication technology, make sure to mention any tools or platforms you’re familiar with. We love candidates who are confident in their tech abilities!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Service Care Solutions
✨Know Your Channels
Familiarise yourself with the different communication channels you'll be using in the role. Whether it's phone, email, or live chat, understanding how to effectively engage customers across these platforms will show your adaptability and readiness.
✨Showcase Your Experience
Prepare specific examples from your past customer service roles that highlight your ability to handle complaints and meet KPIs. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Tech Savvy is Key
Since the job requires confidence in using communication technology, brush up on any relevant tools or software you might encounter. Mentioning your familiarity with these during the interview can set you apart as a strong candidate.
✨Emphasise Quality Service
Demonstrate your commitment to delivering high-quality service by discussing your approach to customer satisfaction. Be ready to talk about how you would handle difficult situations and ensure a positive experience for customers.
