At a Glance
- Tasks: Support Children and Family Services with clerical tasks and customer service.
- Company: Join Service Care Solutions, a leader in public sector support.
- Benefits: Earn £15.66 per hour with potential for bonuses and flexible hours.
- Other info: Temporary role with opportunities for skill development and networking.
- Why this job: Make a difference while gaining valuable experience in a supportive environment.
- Qualifications: GCSEs or A-Levels required; previous admin experience preferred.
Overview
Service Support Assistant
Salary: £15.66 per hour (Umbrella)
Location: Glenfield (Leicestershire)
Client: Children and Family Services – Business Support
Contract Type: Temporary (Initial 3 months)
Hours: Full time – Monday – Friday (09:00 – 17:00)
About the Role
The Service Support Assistant will provide high-quality business and clerical support within Children and Family Services. The role involves maintaining accurate databases, supporting referral processes, liaising with families and partner agencies, and ensuring compliance with safeguarding and confidentiality requirements. Flexibility, teamwork, and excellent organisational skills are essential.
Responsibilities
- Maintain confidentiality and handle sensitive matters appropriately.
- Complete database tasks (case notes, uploading documents, correspondence, etc.) within set timescales and to a high standard.
- Contact parents/carers, referrers, and agencies to clarify or obtain information as directed.
- Provide excellent customer service by handling telephone calls, emails, enquiries, and visitors.
- Improve data quality in key systems, identify duplicate records, and support the software champion role.
- Produce professional correspondence, reports, spreadsheets, and presentations.
- Organise and support meetings, including agendas, minutes, travel, venues, and catering.
- Manage and prioritise incoming/outgoing correspondence, mail, and queries.
- Develop and maintain tracking systems to support workload management and customer service standards.
- Produce basic statistical reports using system functions and IT applications.
- Order and maintain stationery, forms, and consumables through i-procurement.
- Provide cover for duty lines, updating logs and ensuring accurate information sharing.
- Maintain filing systems, documentation collation, and monitoring processes for audit/inspection.
- Support HR processes such as sickness monitoring, leave returns, mileage claims, and resource libraries.
- Process financial records, including imprest returns, banking, receipts, and inventories.
- Ensure health and safety compliance, including risk management and incident reporting.
- Provide urgent administrative support to colleagues and senior managers when required.
- Carry out any other duties appropriate to the post.
Experience & Knowledge
Essential
- Previous clerical/administrative experience (ideally in the public sector).
- Experience using Microsoft Office (Word, Excel, PowerPoint, etc.).
- Reception/customer-facing experience, including handling telephone enquiries.
- Experience maintaining filing and record systems.
- Strong written and oral communication skills, with the ability to liaise confidently with staff and the public.
- Understanding of confidentiality and safeguarding practices.
- Evidence of establishing and maintaining manual and electronic admin systems.
Desirable
- Previous experience within Children and Family Services.
- Understanding of Ofsted inspections and requirements for C&FS.
- Experience in politically structured environments.
- Knowledge of County Council services.
- Liaising with external contractors.
Skills & Competencies
- Strong verbal and written communication skills.
- Good numeracy, literacy, and statistical analysis skills.
- Proficiency in MS Word, Excel, and Access.
- Ability to prioritise workload, work under pressure, and meet deadlines.
- Strong organisational and time-management skills.
- Ability to deal with sensitive and confidential matters.
- Excellent customer service skills.
- Team player with flexibility to support colleagues across service areas.
- Remains calm under pressure and uses initiative effectively.
- Presentation and meeting support skills.
Qualifications
Essential
- GCSEs, A-Levels, or equivalent qualifications.
- NVQ Level 2 (or equivalent) in literacy/numeracy.
- Word processing skills (or equivalent).
- Willingness to train in other software packages as required.
Desirable
- NVQ Level 2 in Business Administration (or equivalent).
- Shorthand and audio typing skills.
Other Requirements
- Commitment to Equal Opportunities and ability to apply this in all situations.
- Must be able to perform all duties with reasonable adjustments where appropriate (Equality Act 2010).
- Commitment to providing high-quality clerical support.
- Interest in learning new skills.
- Flexible approach to working, including out-of-hours.
- Willingness and ability to travel cost-effectively to various locations.
If you are interested in the role and would like to contact me for further information on the role you can contact myself on the details below.
At Service Care Solutions we also offer a £250 bonus for referrals! If you think you know someone who would be ideal for this role and they are placed in the job you will then receive £250 at the end of their probationary period.
To apply for this role, or to refer someone else, then please do not hesitate to contact Jack at Service Care Solutions on (phone number removed) or email on (url removed)
Job Info
Job Title: Service Support Assistant
Company: Service Care Solutions
Location: Glenfield (Leicestershire)
Posted: Sep 1st 2025
Closes: Oct 2nd 2025
Sector: Administration
Contract: Contract
Hours: Full Time
#J-18808-LjbffrService Support Assistant employer: Service Care Solutions
Service Care Solutions is an exceptional employer, offering a supportive work culture that prioritises teamwork and flexibility. Located in Glenfield, Leicestershire, employees benefit from a commitment to professional development and the opportunity to make a meaningful impact within Children and Family Services. With competitive pay and a referral bonus programme, this role provides a rewarding environment for those looking to grow their administrative skills while contributing to the community.
StudySmarter Expert Advice🤫
We think this is how you could land Service Support Assistant
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Service Support Assistant. Understanding tasks like maintaining databases and handling sensitive information will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Highlight any previous experience in administrative roles, especially within public sector environments. This will show that you have the relevant background and can adapt quickly to the demands of the role.
✨Tip Number 3
Brush up on your Microsoft Office skills, particularly Excel and Word, as these are essential for the role. Consider taking a quick online course or tutorial to boost your confidence and proficiency.
✨Tip Number 4
Prepare to discuss your customer service experience. Since the role involves liaising with families and partner agencies, being able to showcase your communication skills and ability to handle enquiries will set you apart.
We think you need these skills to ace Service Support Assistant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant clerical and administrative experience, especially in public sector roles. Emphasise your proficiency in Microsoft Office and any customer-facing experience you have.
Craft a Strong Cover Letter:Write a cover letter that specifically addresses the responsibilities of the Service Support Assistant role. Mention your understanding of confidentiality and safeguarding practices, and how your skills align with the job requirements.
Showcase Communication Skills:In your application, provide examples of your strong written and oral communication skills. Highlight experiences where you successfully liaised with staff, families, or external agencies.
Demonstrate Organisational Abilities:Illustrate your organisational and time-management skills by detailing how you've managed workloads, prioritised tasks, or supported meetings in previous roles. This will show your ability to handle the demands of the position.
How to prepare for a job interview at Service Care Solutions
✨Showcase Your Organisational Skills
As a Service Support Assistant, you'll need to demonstrate strong organisational abilities. Be prepared to discuss specific examples of how you've managed multiple tasks or projects in the past, especially in a busy environment.
✨Emphasise Confidentiality and Safeguarding Knowledge
Understanding confidentiality and safeguarding practices is crucial for this role. Make sure to highlight any relevant experience you have in handling sensitive information and your commitment to maintaining privacy.
✨Demonstrate Customer Service Excellence
Since the role involves liaising with families and partner agencies, it's important to showcase your customer service skills. Prepare to share instances where you've successfully handled enquiries or resolved issues, particularly in a reception or customer-facing role.
✨Familiarise Yourself with Relevant Software
Proficiency in Microsoft Office is essential for this position. Brush up on your skills in Word, Excel, and PowerPoint, and be ready to discuss how you've used these tools in previous roles to improve efficiency or data management.
