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For Companies At a Glance
- Tasks: Be the go-to person for customers, ensuring top-notch service and support.
- Company: Join a well-known dealership specializing in new and used vehicles.
- Benefits: Enjoy a competitive salary, bonus scheme, and comprehensive company perks.
- Why this job: Great training, clear career paths, and a chance to thrive in a dynamic environment.
- Qualifications: Customer service experience is key; automotive knowledge is a plus but not required.
- Other info: A valid UK driving license is needed to succeed in this role.
The predicted salary is between 25500 - 27000 £ per year.
Are you passionate about providing excellent customer service and thrive in a fast-paced automotive environment? We are looking for a Service Advisor to join our team at our Chorley dealership, representing a well-known dealer of new and used vehicles. Salary & Benefits Basic Salary: £25,500 – £27,000 (depending on experience) On Target Earnings: £32,000 A great bonus scheme Excellent training and development opportunities Clear career progression pathways Comprehensive company benefits Key Responsibilities Act as the first point of contact for customers, providing exceptional service and support. Manage and coordinate vehicle servicing and repairs, liaising with the workshop team to ensure timely completion. Provide accurate estimates and keep customers informed of progress, costs, and any additional work required. Maintain detailed and accurate records, ensuring smooth communication between departments. Promote and upsell services and products to maximise customer satisfaction and dealership profitability. About You Proven experience in a customer-facing role, ideally within the automotive industry. Strong communication and organisational skills with the ability to manage multiple tasks efficiently. A proactive and positive approach to problem-solving and customer service. Knowledge of automotive servicing and repairs is advantageous but not essential. A valid UK driving license. Why Join Us? This is a fantastic opportu…
Service Advisor - Chorley employer: Service Care Solutions
Contact Detail:
Service Care Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - Chorley
✨Tip Number 1
Familiarize yourself with the automotive industry, especially the services and products offered by our dealership. This knowledge will help you engage confidently with customers and provide them with tailored advice.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to convey information clearly and effectively. Consider role-playing scenarios with friends or family to enhance your ability to handle customer inquiries.
✨Tip Number 3
Showcase your problem-solving skills during the interview. Think of examples from your past experiences where you successfully resolved customer issues, as this will demonstrate your proactive approach to service.
✨Tip Number 4
Research our dealership's values and customer service philosophy. Aligning your answers and demeanor with our company culture can make a strong impression and show that you're a great fit for the team.
We think you need these skills to ace Service Advisor - Chorley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, especially in the automotive industry. Use specific examples that demonstrate your communication and organizational skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your proactive approach to problem-solving. Mention why you are interested in the Service Advisor position at this dealership specifically.
Highlight Relevant Skills: In your application, emphasize skills that align with the job description, such as managing multiple tasks, providing accurate estimates, and maintaining detailed records. This will show that you understand the role's requirements.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Service Care Solutions
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, especially in a fast-paced environment.
✨Demonstrate Your Organizational Skills
Prepare to discuss how you manage multiple tasks efficiently. You might want to share a situation where you successfully coordinated various responsibilities, such as managing vehicle servicing and repairs while keeping customers informed.
✨Be Ready to Discuss Automotive Knowledge
While knowledge of automotive servicing isn't essential, showing that you have some understanding of the industry can set you apart. Brush up on basic automotive terms and processes to demonstrate your interest and willingness to learn.
✨Highlight Your Problem-Solving Abilities
Think of examples where you faced challenges in customer service and how you resolved them. A proactive and positive approach to problem-solving is key, so be prepared to showcase your ability to handle difficult situations effectively.
