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For Companies At a Glance
- Tasks: Be the go-to person for customers, managing vehicle services and repairs.
- Company: Join a well-known dealership in Burnley, specializing in new and used vehicles.
- Benefits: Enjoy a competitive salary, bonus scheme, and comprehensive company perks.
- Why this job: Great chance to grow in a supportive team with clear career paths and training.
- Qualifications: Customer service experience is key; automotive knowledge is a plus but not required.
- Other info: Valid UK driving license needed; apply now to kickstart your automotive career!
The predicted salary is between 25500 - 27000 £ per year.
Are you passionate about providing excellent customer service and thrive in a fast-paced automotive environment? We are looking for a Service Advisor to join our team at our Burnley dealership, representing a well-known dealer of new and used vehicles.
Salary & Benefits
- Basic Salary: £25,500 – £27,000 (depending on experience)
- On Target Earnings: £32,000
- A great bonus scheme
- Excellent training and development opportunities
- Clear career progression pathways
- Comprehensive company benefits
Key Responsibilities
- Act as the first point of contact for customers, providing exceptional service and support.
- Manage and coordinate vehicle servicing and repairs, liaising with the workshop team to ensure timely completion.
- Provide accurate estimates and keep customers informed of progress, costs, and any additional work required.
- Maintain detailed and accurate records, ensuring smooth communication between departments.
- Promote and upsell services and products to maximise customer satisfaction and dealership profitability.
About You
- Proven experience in a customer-facing role, ideally within the automotive industry.
- Strong communication and organisational skills with the ability to manage multiple tasks efficiently.
- A proactive and positive approach to problem-solving and customer service.
- Knowledge of automotive servicing and repairs is advantageous but not essential.
- A valid UK driving license.
Why Join Us?
This is a fantastic opportunity to be part of a dynamic and supportive team where your contributions are valued, and your career ambitions are supported. With realistic earning potential and plenty of development opportunities, this role is perfect for someone looking to excel in their automotive career.
Apply now and become a vital part of our dedicated team in Burnley!
Service Advisor employer: Service Care Solutions
Contact Detail:
Service Care Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarize yourself with the latest trends in the automotive industry. Being knowledgeable about new technologies and services can help you stand out during the interview process.
✨Tip Number 2
Practice your communication skills by engaging in role-playing scenarios. This will prepare you for real-life customer interactions and demonstrate your ability to handle various situations effectively.
✨Tip Number 3
Network with professionals in the automotive field. Attend local events or join online forums to connect with others who can provide insights and potentially refer you to job openings.
✨Tip Number 4
Research our dealership and understand our values and services. Tailoring your approach to align with our mission will show your genuine interest in becoming part of our team.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Highlight Customer Service Experience: Make sure to emphasize your previous experience in customer-facing roles, especially in the automotive industry. Use specific examples to demonstrate how you provided excellent service and resolved customer issues.
Showcase Communication Skills: Since strong communication is key for a Service Advisor, include instances where you effectively communicated with customers or team members. Highlight any experience managing multiple tasks while maintaining clear communication.
Detail Your Organisational Abilities: Provide examples of how you have successfully managed and coordinated tasks in a fast-paced environment. Mention any tools or methods you used to keep track of progress and ensure timely completion of work.
Express Enthusiasm for the Role: Convey your passion for the automotive industry and your eagerness to contribute to the dealership's success. A positive attitude can make a significant difference in your application.
How to prepare for a job interview at Service Care Solutions
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, especially in a fast-paced environment.
✨Demonstrate Your Organizational Skills
Since the role involves managing multiple tasks, be prepared to discuss how you prioritize and organize your workload. You could mention tools or methods you use to stay on top of your responsibilities.
✨Familiarize Yourself with Automotive Knowledge
While knowledge of automotive servicing isn't essential, having a basic understanding can set you apart. Brush up on common vehicle issues and services so you can speak confidently about them during the interview.
✨Prepare Questions About the Role
Show your interest in the position by preparing thoughtful questions about the team dynamics, training opportunities, and career progression. This demonstrates that you are serious about your potential future with the company.
