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For Companies At a Glance
- Tasks: Manage Right to Buy and Right to Acquire sales processes while ensuring compliance and excellent customer service.
- Company: Leading Housing Association in Manchester with a commitment to community support.
- Benefits: Full-time position with potential for permanent role and career development opportunities.
- Other info: Join a supportive team dedicated to improving housing access.
- Why this job: Make a real difference in people's lives by helping them secure their homes.
- Qualifications: Experience in housing management and strong customer service skills required.
The predicted salary is between 35000 - 45000 £ per year.
An excellent opportunity has become available for an experienced Right to Buy Manager to join a leading Housing Association in Manchester, managing the delivery of Right to Buy and Right to Acquire sales processes while ensuring compliance with current legislation and delivering excellent customer service.
THE ROLE
- You will provide a customer-focused Right to Buy and Right to Acquire service, overseeing applications and sales from enquiry through to completion while ensuring compliance with legislative requirements and internal procedures.
- Manage and process RTB and RTA enquiries and applications within statutory timescales.
- Verify customer eligibility and ensure all required contributions and documentation are received prior to progressing sales.
- Supervise and support the RTB & RTA Sales Assistant, ensuring high standards of customer service are maintained.
- Maintain and improve RTB and RTA procedures using QL and Documotive systems to track live cases and KPI performance.
- Liaise with solicitors regarding legal enquiries, deeds of postponement, post-sale matters and associated legal processes.
- Support finance teams with reconciliation of property disposals, receipts and leaseholder account creation.
- Ensure all systems and records are accurately updated following sale completion and provide information for RTA grant recovery processes.
THE CANDIDATE
The successful candidate...
Right to Buy Manager employer: Service Care Solutions
Contact Detail:
Service Care Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Right to Buy Manager
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work with Right to Buy and Right to Acquire processes. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of current legislation related to Right to Buy. Show us that you’re not just familiar with the processes but also passionate about delivering excellent customer service in this area.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you stand out, and applying directly gives you a better chance of being noticed. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Right to Buy Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Right to Buy Manager role. Highlight your experience in managing sales processes and compliance with legislation, as this will show us you understand what we're looking for.
Showcase Customer Service Skills: Since this role is all about providing excellent customer service, don’t forget to include examples of how you've gone above and beyond for customers in your previous roles. We love seeing that commitment!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills at a glance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Service Care Solutions
✨Know Your Stuff
Make sure you brush up on the Right to Buy and Right to Acquire processes. Familiarise yourself with the current legislation and any recent changes. This will show that you're not just interested in the role, but that you’re also knowledgeable and ready to hit the ground running.
✨Customer Service is Key
Since this role is all about providing excellent customer service, think of examples from your past experiences where you’ve gone above and beyond for a customer. Be ready to discuss how you handle enquiries and ensure customer satisfaction throughout the sales process.
✨Showcase Your Team Spirit
You’ll be supervising and supporting the RTB & RTA Sales Assistant, so it’s important to demonstrate your leadership skills. Prepare to talk about how you’ve successfully managed teams or supported colleagues in previous roles, highlighting your ability to maintain high standards.
✨Get Familiar with the Tools
Since the job involves using QL and Documotive systems, it’s a good idea to have a basic understanding of these tools. If you’ve used similar systems before, mention that experience. If not, express your willingness to learn quickly and adapt to new technologies.