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- Tasks: Handle high-volume repair calls and provide timely advice to residents.
- Company: Leading property service provider in London with a focus on customer service.
- Benefits: Competitive salary, supportive team environment, and opportunities for career advancement.
- Why this job: Make a difference by helping residents with their repair needs every day.
- Qualifications: Experience in repairs call handling and strong prioritisation skills.
The predicted salary is between 30000 - 42000 £ per year.
A leading property service provider in London is seeking a Repairs and Maintenance Adviser to manage high-volume inbound repair calls. The successful candidate will triage repair requests, accurately raise work orders, and provide residents with timely advice.
Candidates should have proven experience in repairs call handling and a strong understanding of repair prioritization. This role is office-based with a focus on delivering a professional service to residents.
Resident Repairs Pro - Frontline Call Handler employer: Service Care Solutions
Contact Detail:
Service Care Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Repairs Pro - Frontline Call Handler
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your call handling skills! Since this role is all about managing high-volume inbound repair calls, try role-playing with a friend or family member. This will help you get comfortable with triaging requests and providing timely advice.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can be a game-changer in landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the extra step to engage with us directly.
We think you need these skills to ace Resident Repairs Pro - Frontline Call Handler
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your previous experience in repairs call handling. We want to see how you've triaged repair requests and managed high-volume calls before, so don’t hold back!
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the point about your skills and experiences.
Tailor Your Application: Take a moment to tailor your application to the role. Mention specific skills that relate to repair prioritisation and how you can deliver a professional service to residents. We love seeing candidates who take the time to connect their experience with our needs!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Service Care Solutions
✨Know Your Stuff
Make sure you brush up on your knowledge of repairs and maintenance processes. Understand common issues residents face and how to prioritise them effectively. This will show that you’re not just familiar with the role, but that you can handle real-life scenarios.
✨Practice Your Call Handling Skills
Since this role involves high-volume inbound calls, practice handling mock calls. Focus on being clear, concise, and professional. You might even want to role-play with a friend to simulate the pressure of a busy call environment.
✨Showcase Your Customer Service Skills
Prepare examples from your past experience where you’ve provided excellent customer service. Highlight situations where you’ve resolved issues quickly and efficiently, as this will demonstrate your ability to deliver a professional service to residents.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of repairs most commonly handled, or how success is measured in this role. This shows your genuine interest and helps you gauge if the company is the right fit for you.
