Resales Consultant

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Resales Consultant
Location: Holborn, London
Hours: 37 per week
Contract: 3 months temp ongoing
Summary:
An exciting opportunity has arisen to join a team as a Resales Consultant in a Residential Investment team. You will be based in Holborn, supporting shared ownership resales, ensuring smooth progression from instruction to completion while delivering exceptional customer service.
THE ROLE:
As a Resales Consultant, your primary responsibility will be to manage a caseload of shared ownership resale and staircasing transactions, ensuring a high standard of customer service and meeting monthly targets.
Key responsibilities include:

• Progress shared ownership resale and interim staircasing cases to exchange and completion.
• Communicate effectively with leaseholders, legal teams, and internal/external stakeholders.
• Provide advice on lease interpretation and relevant legislation to customers and colleagues.
• Maintain accurate records and manage cases using internal databases and case management systems.
• Prepare and present weekly pipeline reports to management.
• Stay up to date with legislation and technical knowledge relevant to the role.
• Ensure compliance with MTVH policies, GDPR, and industry best practices.

THE CANDIDATE:
We are looking for a candidate with previous experience in a similar role, ideally within shared ownership resales or conveyancing, with strong customer service and case management skills.
Key requirements include:

• Practical knowledge of shared ownership products and relevant legislation.
• Experience managing high-volume transactions independently to meet targets.
• Ability to interpret leases and provide advice on leasehold issues.
• Strong communication skills and a customer-focused approach.
• Experience working with a range of IT systems and databases.

THE CONTRACT:

• 3-month contract with the potential for temp-to-perm
• The pay range for the role is £24.00 to £26.00 per hour LTD company rate. The PAYE equivalent is £20.46 to £22.17 per hour, inclusive of holiday.

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