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- Tasks: Support repairs and maintenance services while providing excellent customer service to tenants.
- Company: Join a dynamic housing team in Ashford, focused on community support.
- Benefits: Gain valuable experience in a temporary role with flexible hours.
- Other info: Opportunity for growth in a busy and supportive environment.
- Why this job: Make a difference in people's lives by ensuring their homes are well-maintained.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 24000 - 28000 £ per year.
Location: Ashford, TN23
Contract: Temporary for 3-6 months
Hours: 35 hours per week
Start Date: ASAP
Job Overview
We are recruiting for a Repairs Assistant to support the delivery of responsive repairs and planned maintenance services within a busy housing environment. This role is heavily customer‑focused, acting as a key contact point for tenants while ensuring repairs are raised, managed, and completed efficiently in line with council policy and service standards.
Responsibilities
- Provide administrative and telephone support to the Responsive Repairs and Planned Maintenance Team, ensuring efficient service delivery across housing repairs.
- Act as a first point of contact for tenants, handling repairs and housing enquiries via phone and written communication.
- Diagnose and raise repair orders, ensuring correct priority, contractor allocation, and cost control.
- Resolve a high volume of enquiries at first point of contact using housing knowledge and internal systems.
- Maintain accurate records of all customer interactions and repair activity.
- Support Repairs Inspectors and Surveyors with coordination of works, tenants, and contractors.
- Process contractor invoices, variation orders, and completion data within agreed limits.
- Monitor and update asset and repairs data including compliance areas (e.g., asbestos, EPC, property attributes).
- Identify and prioritise cases relating to disrepair and Right to Repair legislation.
- Carry out general administrative duties including correspondence, reporting, and customer satisfaction follow‑ups.
Requirements
- Minimum 1 year experience in a customer‑facing role (ideally within housing, repairs, or maintenance).
- Strong communication skills, both verbal and written.
- Good IT skills with experience using databases or housing/repairs systems.
- High attention to detail and ability to maintain accurate records.
- Ability to manage multiple tasks and prioritise workload effectively.
- Confident dealing with a wide range of customers, including challenging situations.
Desirable
- Experience within housing, property maintenance, or construction environments.
- NVQ Level 2 in Customer Service (or equivalent).
Repairs Assistant employer: Service Care Solutions
Contact Detail:
Service Care Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Assistant
✨Tip Number 1
Get to know the company! Research their values and recent projects. When you walk into that interview, you want to show them you’re not just another candidate – you’re genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills. Since this role is all about being customer-focused, make sure you can clearly explain how you’d handle tenant enquiries and repairs. Role-play with a friend or family member to get comfortable!
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experience where you’ve successfully resolved issues, especially in a customer-facing role. This will help you stand out as a proactive candidate.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance at landing that Repairs Assistant position!
We think you need these skills to ace Repairs Assistant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Repairs Assistant role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you fit into our team!
Show Off Your Communication Skills: Since this role is all about being a key contact for tenants, emphasise your strong verbal and written communication skills. Share examples of how you've effectively handled customer enquiries in the past – it’ll make you stand out!
Be Detail-Oriented: Attention to detail is crucial for this position. When filling out your application, ensure that all your information is accurate and well-organised. We appreciate candidates who can maintain precise records and manage multiple tasks efficiently.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Don’t miss out on this opportunity!
How to prepare for a job interview at Service Care Solutions
✨Know Your Stuff
Make sure you brush up on your knowledge of housing repairs and maintenance. Familiarise yourself with common issues tenants face and how to address them. This will show that you're not just interested in the role, but that you understand the challenges involved.
✨Practice Your Communication Skills
Since this role is heavily customer-focused, practice how you would handle various tenant enquiries. Role-play with a friend or family member to get comfortable with both verbal and written communication. Being able to convey information clearly and confidently is key!
✨Show Off Your Organisational Skills
Prepare examples of how you've managed multiple tasks in previous roles. Think about times when you had to prioritise workload effectively, especially in a busy environment. This will demonstrate your ability to keep things running smoothly under pressure.
✨Be Ready for Real-Life Scenarios
Expect situational questions during the interview. Be prepared to discuss how you would diagnose and raise repair orders or handle challenging customer interactions. Having specific examples ready will help you stand out as a candidate who can think on their feet.