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- Tasks: Deliver urgent healthcare support through clinical triage and patient advice.
- Company: Join the NHS 111 Single Point of Access service in Gillingham.
- Benefits: Competitive pay, flexible hours, and opportunities for professional growth.
- Why this job: Make a real difference in patient care while working in a supportive team.
- Qualifications: Registered healthcare professional with two years of clinical experience.
- Other info: Dynamic environment with a focus on continuous improvement and patient outcomes.
The predicted salary is between 23 - 24 ÂŁ per hour.
We are seeking experienced and motivated Clinical Advisors to join the NHS 111 Single Point of Access service based in Gillingham, Kent.
Location: On site - Gillingham
Service: NHS 111 - Single Point of Access (SPA)
Pay Rate: ÂŁ23.41 per hour (PAYE - inclusive of holiday pay)
Hours: Flexibility to work across a 24-hour period (service operates 7 days per week)
About the Role
As a Clinical Advisor, you will play a vital role in delivering urgent healthcare support to the public by carrying out complex clinical triage, providing safe and effective advice, and ensuring patients receive the right care at the right time. Working within a fast‑paced contact centre environment, you will combine clinical assessment software with your professional judgement to assess patient needs sensitively and accurately. This is an excellent opportunity to make a real difference while working as part of a highly skilled multidisciplinary team supporting urgent and emergency care pathways.
Key Responsibilities
- Work autonomously to deliver high‑quality clinical triage using clinical knowledge, critical thinking, and assessment software.
- Assess incoming calls and symptom‑based information to determine urgency and clinical priority.
- Provide evidence‑based healthcare advice and facilitate appropriate onward referrals.
- Communicate effectively with healthcare professionals and partner agencies to ensure continuity of care.
- Manage complex, emotional, or distressing calls professionally and compassionately.
- Identify safeguarding concerns and elevate appropriately in line with policy.
- Participate in call monitoring, audits, and quality improvement initiatives.
- Support call centre colleagues with clinical expertise and guidance.
- Maintain compliance with clinical governance, national standards, and NHS protocols.
- Contribute to service performance targets and continuous service improvement.
- Undertake mandatory training and maintain ongoing professional development.
What We’re Looking For
You will be a confident clinician who thrives under pressure and is passionate about delivering high‑quality patient care remotely.
Essential Requirements
- Registered healthcare professional (NMC or HCPC registered).
- Minimum of two years recent clinical experience within Primary Care or Accident & Emergency.
- NHS Pathway trained.
- Ability to work on site, Gillingham, Kent.
- Strong clinical assessment and decision‑making skills.
- Excellent communication and telephone consultation skills.
Key Skills & Attributes
- Ability to work autonomously and as part of a high‑performing team.
- Professional, calm, and compassionate communication style.
- Strong prioritisation and multitasking abilities during high‑demand periods.
- Adaptable and flexible approach to service needs.
- Commitment to clinical governance, confidentiality, and professional standards.
What You’ll Be Doing
- Providing clinical triage and advice via telephone and digital systems.
- Supporting patients experiencing urgent or complex health concerns.
- Liaising with NHS services, emergency responders, and healthcare partners.
- Contributing to a safe, effective, and patient‑focused NHS 111 service.
Why Join NHS 111?
- Make a real difference to patient outcomes every day.
- Work within a supportive and collaborative clinical environment.
- Opportunities for professional development and career progression.
- Be part of an essential NHS frontline service.
If you are a dedicated clinician looking to use your skills in a dynamic and rewarding environment, we would love to hear from you.
111 Clinical Advisor in Rainham employer: Service Care Solutions
Contact Detail:
Service Care Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 111 Clinical Advisor in Rainham
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare field, especially those who work with NHS 111 or similar services. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by brushing up on your clinical knowledge and decision-making skills. Think of real-life scenarios where you’ve made tough calls and be ready to share them. We want to see how you handle pressure!
✨Tip Number 3
Show off your communication skills! During interviews, practice clear and compassionate responses. Remember, as a Clinical Advisor, you’ll need to convey complex information simply and effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace 111 Clinical Advisor in Rainham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Clinical Advisor role. Highlight your relevant clinical experience and skills that match the job description. We want to see how you can make a difference in our team!
Showcase Your Communication Skills: Since effective communication is key in this role, give examples of how you've successfully communicated with patients or colleagues in the past. We love seeing those compassionate and professional vibes in your application!
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. We appreciate clarity just as much as you do!
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Service Care Solutions
✨Know Your Clinical Stuff
Brush up on your clinical knowledge and recent guidelines related to urgent care. Be prepared to discuss specific cases or scenarios where you successfully triaged patients, as this will showcase your expertise and decision-making skills.
✨Practice Your Communication Skills
Since you'll be handling complex and emotional calls, practice articulating your thoughts clearly and compassionately. Consider role-playing with a friend or colleague to simulate the interview environment and refine your telephone consultation techniques.
✨Familiarise Yourself with NHS Protocols
Make sure you understand the NHS 111 service and its protocols. Being able to reference specific policies or procedures during your interview will demonstrate your commitment to clinical governance and patient safety.
✨Showcase Your Team Spirit
Highlight your ability to work autonomously while also being a supportive team player. Share examples of how you've collaborated with colleagues in high-pressure situations, as this will illustrate your adaptability and commitment to delivering high-quality patient care.