At a Glance
- Tasks: Engage with customers, manage communications, and support payroll processes in a dynamic team.
- Company: Join ARCH Finance, a friendly and established team in Preston.
- Benefits: Enjoy 30 days annual leave, well-being coaching, and a fun office environment.
- Other info: Full training provided, with opportunities for career growth and a supportive team culture.
- Why this job: Make a real impact by helping the business grow and providing top-notch customer service.
- Qualifications: Experience with Microsoft Office, strong communication skills, and a passion for customer resolution.
The predicted salary is between 25000 - 30000 £ per year.
ARCH Finance are offering a great opportunity for a Sales Administrator to join an established team, based in Preston. The role will be office based and full time with the option of one remote working day after a successful probation period.
In your role as Sales Administrator, you will hit the ground running. Self-motivation with the ability to work on your own initiative, whilst supported by a large and friendly team is a must. You will have a real passion for helping a business grow and providing the best customer service possible to both internal and external stakeholders. You will be driven and have a real desire for customer resolution.
Your role will involve:
- Answering incoming calls
- Outbound calls to prospective customers with a view to engaging them to utilise our service.
- Helping manage the Arch Finance mailboxes (Outlook) for both the sign-up and payroll teams.
- Client and candidate engagement via all communication channels
- Assist with compliance, ensuring all relevant information is up to date
- Assist with payroll processes and support with payroll related tasks when required.
- Supporting the Line Manager when directed or in his/her absence
- Dealing with account enquiries/record keeping on company CRM systems and payroll software.
- Achieving KPI’s and call figures
- Administrative tasks across the wider group as and when required.
What we’re looking for:
- An individual who is highly experienced with Microsoft packages such as Word and Excel
- Previous experience of working in a busy, office environment is desirable
- Delivering strong results across a range of important administrative tasks with demonstrable autonomy
- An excellent eye for detail with the ability to use your initiative and follow logic
- Experience of outbound calling and email contact
- Strong attention to detail and accuracy
- Ability to prioritise tasks accordingly
- Strong customer service skills
- Excellent organisational and time management skills
- Effective communication skills, both written and verbal
What’s on offer:
- Full training
- A great team working environment
- Family-friendly policies
- Salary Sacrifice Pension Scheme, Cycle Scheme & Tech Scheme
- 30 days annual leave (inclusive of public holidays) increasing by 1 day per each year of service up to 5 years
- Lancashire MIND well-being coaching sessions
- Annual company profit-share bonus
- On site games room and recreational area
Sales Administrator in Preston employer: Service Care Solutions
ARCH Finance is an exceptional employer that fosters a supportive and collaborative work culture in Preston, where employees are encouraged to thrive both personally and professionally. With a strong emphasis on employee well-being, the company offers generous benefits such as a salary sacrifice pension scheme, annual leave that increases with service, and unique perks like an on-site games room. Joining ARCH Finance means being part of a dedicated team that values customer service excellence and provides ample opportunities for growth and development.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Administrator in Preston
✨Tip Number 1
Get to know the company! Research ARCH Finance and understand their values, services, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be making outbound calls, it’s crucial to sound confident and engaging. Try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Show off your organisational skills! During interviews or calls, mention specific examples of how you've managed multiple tasks or projects. This will demonstrate your ability to prioritise and stay on top of things.
✨Tip Number 4
Don’t forget to follow up! After any interaction, whether it’s a call or an interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Sales Administrator in Preston
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Sales Administrator role. Highlight your experience with Microsoft packages and any previous office roles to show us you’re the right fit!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for customer service and how you can help ARCH Finance grow. Keep it friendly and professional, just like our team!
Show Off Your Communication Skills:Since effective communication is key in this role, make sure your written application showcases your ability to convey information clearly. We want to see your attention to detail and organisational skills right from the start!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Service Care Solutions
✨Know Your Stuff
Before the interview, make sure you’re familiar with ARCH Finance and their services. Research their values and recent news to show your genuine interest in the company. This will help you connect your skills and experiences to what they’re looking for.
✨Show Off Your Customer Service Skills
Since the role involves a lot of customer interaction, be ready to share specific examples of how you've provided excellent customer service in the past. Think about times when you resolved issues or went above and beyond for a client.
✨Demonstrate Your Organisational Skills
Prepare to discuss how you manage your time and prioritise tasks. You might want to bring up tools or methods you use to stay organised, especially since the job requires handling multiple administrative tasks and KPIs.
✨Practice Your Communication
Effective communication is key for this role. Practise answering common interview questions clearly and concisely. You could even do a mock interview with a friend to get comfortable with articulating your thoughts.
