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- Tasks: Provide essential admin support in a fast-paced police environment.
- Company: Join the Penrith Police HQ team and make a difference.
- Benefits: Competitive pay, 37 hours a week, and potential contract extension.
- Why this job: Gain valuable experience while helping your community and developing key skills.
- Qualifications: Attention to detail, strong organisation, and good communication skills required.
- Other info: Perfect for those looking to grow in a dynamic and supportive environment.
The predicted salary is between 27 - 34 £ per hour.
Location: Penrith Police HQ, Carleton Avenue, Penrith, Cumbria, CA10 2AU
Contract: 12 month contract with likely extension
Hours: 37 hours per week (Monday-Friday) 9am-5pm
Pay Rate: £13.10 PAYE / £17.23 LTD per hour
About the Role
Administrative support to the Central Ticket Office, working in a busy enforcement environment handling high volumes of post and data.
Key Responsibilities
- Opening, logging, scanning, and processing large volumes of incoming post
- Accurately recording correspondence on the National Fixed Penalty System
- Producing and checking daily system prints within strict deadlines
- Managing enquiries via shared email inboxes and telephone
- Preparing documentation for posting, scanning, and electronic storage
- Processing driver admissions, vehicle ownership transfers, and supporting evidence
- Checking documentation (e.g. hire agreements, licences, images) and identifying anomalies
- Dealing directly with members of the public, including difficult or irate callers
- Liaising with police officers, magistrates’ clerks, and Fixed Penalty Offices
- Maintaining accurate records in line with Data Protection and Force policy
- Monitoring stationery and consumables and reordering when required
- Supporting and guiding new staff on procedures when needed
Essential skills and experience
- High attention to detail – accuracy is critical; errors create legal risk
- Strong organisational skills – multiple tasks, competing deadlines
- Ability to work under pressure in a fast-paced, regulated environment
- IT competence – confident using multiple systems and Microsoft applications
- Clear written and verbal communication
- Emotional resilience – able to remain professional with challenging members of the public
- Clerical or administrative experience
- Experience dealing with the public (face-to-face, phone, or written)
- English GCSE (A–C) or equivalent, or demonstrable competence
- RSA Level II or equivalent, or demonstrable competence
Apply Now
Service Care Solutions is proud to assist in this recruitment campaign. If you meet the above criteria and would like to be considered, please apply now or reach out directly to discuss the role in more detail.
Administration Assistant in Penrith employer: Service Care Solutions
Contact Detail:
Service Care Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administration Assistant in Penrith
✨Tip Number 1
Get to know the company! Research Penrith Police HQ and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with the public and handling enquiries, it’s crucial to articulate your thoughts clearly. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Show off your organisational skills! Prepare examples from your past experiences where you successfully managed multiple tasks under pressure. This will demonstrate your ability to thrive in a busy environment like the Central Ticket Office.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way, so reach out if you have any questions!
We think you need these skills to ace Administration Assistant in Penrith
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Administration Assistant role. Highlight your clerical experience and any relevant skills that match the job description, like attention to detail and organisational skills. We want to see how you fit into our busy enforcement environment!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your experience dealing with the public and how you handle pressure. We love seeing personality in applications, so let us know what makes you tick!
Show Off Your IT Skills: Since the role requires IT competence, make sure to mention any systems or software you’re familiar with. If you've used Microsoft applications or similar systems before, give us the details! We need someone who can hit the ground running.
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at Service Care Solutions
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Administration Assistant. Familiarise yourself with tasks like processing post, managing enquiries, and maintaining records. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Attention to Detail
Given the emphasis on accuracy in this role, be prepared to discuss examples from your past where your attention to detail made a difference. Whether it’s catching errors in documents or ensuring compliance with policies, highlight how your meticulous nature can benefit their operations.
✨Practice Handling Difficult Situations
Since you'll be dealing with the public, including challenging callers, think of scenarios where you've successfully managed difficult interactions. Practising your responses can help you stay calm and professional during the interview, showcasing your emotional resilience.
✨Demonstrate IT Competence
Brush up on your IT skills, especially with Microsoft applications and any relevant systems mentioned in the job description. Be ready to discuss your experience with these tools and how you can quickly adapt to new software, as this is crucial for the fast-paced environment you'll be working in.
