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- Tasks: Lead a high-performing team in healthcare services, ensuring operational excellence and client satisfaction.
- Company: Join a private residential rehabilitation service focused on bespoke care for individuals in need.
- Benefits: Make a real impact in healthcare while working with a supportive and dynamic team.
- Why this job: This role offers the chance to enhance lives and lead change in a meaningful setting.
- Qualifications: Experience in CQC-regulated services and strong people management skills are essential.
- Other info: Based in South Yorkshire, with oversight of sites in the High Peak area.
The predicted salary is between 36000 - 60000 £ per year.
Are you an experienced Manager with a background in CQC-regulated healthcare services? This is an exciting opportunity to lead and develop a high-performing team within a private residential rehabilitation and outpatient care setting. We are looking to recruit for a Operations and Client Services Manager, within this role you will oversee and manage our bespoke rehabilitation retreats and outpatient clinics, ensuring operational excellence and outstanding client experiences. Within this role you will qork closely with the CEO. The role is based in South Yorkshire, with expectation to oversee sites in the High Peak area. Key Responsibilities of a Operations and Client Services Manager: Oversee client services, staff management, and premises operations. Ensure compliance with CQC regulations, health and safety, and policy frameworks. Lead on change management, continuous improvement, and retreat planning. Manage complaints, oversee HR processes, and ensure smooth onboarding/offboarding of staff. Support with audits, inspections, and team training for high-quality care delivery. WHat makes a Great Operations and Client Services Manager? We are looking for a dynamic and resilient leader who is: Flexible, approachable, and confident with excellent people management skills. Knowledgeable about running a CQC-regulated service. Proficient in client relationship management and business operations. Empathetic and supportive towards individuals in distress. About out Residential Rehabilitation Service: Our services include: Inpatient Care: Bespoke residential rehabilitation programmes for high-net-worth individuals, offering tailored, one-client-at-a-time care supported by a team of 30+ professionals. Outpatient Care: Assessment and community-based treatments for mental health conditions such as addictions, ADHD, and Autism, offering a range of psychiatric, psychological, and therapeutic services. Why Join our Service? This role offers the opportunity to make a tangible impact in the healthcare sector while working with a friendly, high-performing team dedicated to providing the highest quality care. How to Apply: If you’re ready to take on a leadership role that combines operational management with client services in a meaningful healthcare setting, we’d love to hear from you. Please apply via this Job post or by sending your CV to (url removed)
Operations and Client Services Manager employer: Service Care Solutions
Contact Detail:
Service Care Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations and Client Services Manager
✨Tip Number 1
Familiarize yourself with CQC regulations and standards. Understanding these guidelines will not only help you in the interview but also demonstrate your commitment to compliance and operational excellence.
✨Tip Number 2
Highlight your experience in managing teams within healthcare settings. Be prepared to discuss specific examples of how you've led teams to success, especially in high-pressure environments.
✨Tip Number 3
Showcase your client relationship management skills. Think of instances where you've successfully improved client experiences or resolved complaints, as this is crucial for the role.
✨Tip Number 4
Research our residential rehabilitation services and be ready to discuss how your vision aligns with our mission. This will show your genuine interest in the position and the impact you can make.
We think you need these skills to ace Operations and Client Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in CQC-regulated healthcare services. Emphasize your leadership roles, operational management skills, and any relevant achievements that demonstrate your ability to oversee client services and staff management.
Craft a Compelling Cover Letter: In your cover letter, express your passion for healthcare and your understanding of the challenges faced in this sector. Mention specific experiences that showcase your flexibility, approachability, and people management skills, aligning them with the key responsibilities of the role.
Showcase Relevant Skills: Highlight your knowledge of CQC regulations and compliance in your application. Provide examples of how you have successfully managed change, improved processes, or led teams in previous roles, particularly in healthcare settings.
Demonstrate Empathy and Support: Since the role requires empathy towards individuals in distress, include anecdotes or experiences in your application that illustrate your supportive nature and ability to handle sensitive situations effectively.
How to prepare for a job interview at Service Care Solutions
✨Showcase Your Leadership Skills
As an Operations and Client Services Manager, you'll need to demonstrate your ability to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on your approach to staff development and conflict resolution.
✨Understand CQC Regulations
Since the role involves overseeing CQC-regulated services, make sure you are well-versed in these regulations. Be ready to discuss how you have ensured compliance in previous roles and how you would approach this in the new position.
✨Emphasize Client Relationship Management
Highlight your experience in managing client relationships, especially in a healthcare setting. Prepare to discuss specific strategies you've used to enhance client satisfaction and how you handle complaints or feedback.
✨Demonstrate Empathy and Support
Given the nature of the services provided, it's crucial to show that you can be empathetic and supportive. Share experiences where you've had to support individuals in distress, showcasing your understanding of their needs and how you addressed them.
