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- Tasks: Plan and schedule property repairs, ensuring efficient resource allocation and high-quality service.
- Company: Join a dynamic team focused on delivering top-notch property repair services.
- Benefits: Gain valuable experience in a fast-paced environment with opportunities for growth.
- Why this job: Make a real difference by ensuring homes are well-maintained and customers are satisfied.
- Qualifications: Experience in planning or scheduling, strong customer service skills, and problem-solving abilities.
- Other info: Collaborative work culture with a focus on continuous improvement and compliance.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Location: Seaham SR7 (Fully office based)
Contract Type: Temporary ongoing
Start Date: ASAP
Working Pattern: 37 hours per week
We are recruiting for an experienced Planner to join a busy Property Repairs team, delivering a high-quality, customer-focused planning and scheduling service. This is a front‑line operational role where you will work closely with managers, team leads, operatives and wider services to ensure repairs and maintenance works are scheduled efficiently, resources are maximised, and customers receive a right‑first‑time service.
Responsibilities
- Provide a high‑performing planning and scheduling function across Property Repairs, including responsive repairs, voids, gas, electrical and infrastructure works.
- Schedule and allocate operatives and resources to maximise productivity and performance.
- Monitor works in and out of target daily, proactively managing exceptions and delays.
- Liaise with customers and internal teams to ensure appointments and works are completed accurately.
- Respond to operational changes by re‑allocating resources and amending appointments as required.
- Balance customer need, risk and resource availability when prioritising work.
- Ensure repairs policies, procedures and timescales are followed, challenging non‑compliance where necessary.
- Maintain accurate records across scheduling, housing and compliance systems.
- Work collaboratively with Customer Services, Neighbourhoods and Asset teams to deliver joined‑up outcomes.
- Support continuous improvement by assisting with the review and development of operational procedures.
- Always ensure compliance with Health & Safety policies and organisational standards.
Essential Skills and Experience
- Previous experience in a repairs planning, scheduling or coordination role.
- Strong customer service skills gained in a fast‑paced operational environment.
- Proven ability to manage conflicting priorities and work under pressure.
- Confident using repairs or housing ICT systems and standard IT packages.
- Strong communication skills across phone, face‑to‑face and written formats.
- Good understanding of property repairs functions and how different teams interact.
- Analytical and solution‑focused, with the ability to problem‑solve effectively.
- Collaborative approach, able to build relationships at all levels.
- Flexible, adaptable and committed to continuous improvement.
- Aware of value‑for‑money principles and organisational procedures.
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Lewis at Service Care Solutions or send an E‑Mail to the designated contact.
Repairs Planner in North East employer: Service Care Solutions
Contact Detail:
Service Care Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Planner in North East
✨Tip Number 1
Network like a pro! Reach out to your contacts in the property repairs sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to customer service and repairs planning, so you can show them how you fit right into their team.
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with various teams and customers, being able to articulate your thoughts clearly will set you apart. Try mock interviews with friends or family.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Repairs Planner in North East
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in repairs planning and scheduling. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Show Off Your Customer Service Skills: Since this role is all about delivering a high-quality, customer-focused service, let us know about your strong customer service background. Share specific examples of how you've handled customer needs in the past.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the point. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Service Care Solutions
✨Know Your Stuff
Make sure you brush up on your knowledge of repairs planning and scheduling. Familiarise yourself with the specific types of repairs mentioned in the job description, like gas and electrical works. This will show that you understand the role and can hit the ground running.
✨Show Off Your Customer Service Skills
Since this role is all about delivering a high-quality, customer-focused service, be ready to share examples of how you've excelled in customer service before. Think of situations where you managed conflicting priorities or resolved issues under pressure.
✨Demonstrate Your Problem-Solving Ability
Prepare to discuss how you've tackled challenges in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when it comes to managing exceptions and delays in scheduling.
✨Be Ready to Collaborate
This position requires working closely with various teams, so highlight your collaborative approach. Share experiences where you built relationships across different departments and how that led to successful outcomes. It’s all about teamwork!
