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- Tasks: Lead nationwide operations, ensuring high service standards and compliance.
- Company: Rapidly growing facilities management business with a strong national presence.
- Benefits: £62,000 salary, company vehicle, ongoing training, and excellent career prospects.
- Other info: Opportunity for long-term stability and professional growth.
- Why this job: Join a dynamic team and make a significant impact in a fast-paced environment.
- Qualifications: Extensive experience in facilities management and strong leadership skills required.
The predicted salary is between 62000 - 62000 £ per year.
Our client is a rapidly growing national facilities management business with operations across the UK. Due to continued expansion and the securing of several long‑term contracts, they are now looking to appoint an experienced and driven Head of Operations to join their senior leadership team. This is an excellent opportunity for an ambitious operational leader with a strong background in facilities services, compliance, training, and health & safety to join a fast‑paced organisation offering long‑term stability, career progression, and the chance to make a significant impact across a nationwide operation.
The Role
Reporting into senior management, the Head of Operations will support the strategic and day‑to‑day management of nationwide operational activities, ensuring high service standards, operational efficiency, workforce development, and full compliance across all contracts. This role requires a hands‑on leader who is comfortable operating within a fast‑moving multi‑site environment and capable of balancing operational delivery with training and health & safety responsibilities.
Key Responsibilities
- Support the operational management and strategic oversight of nationwide contracts
- Ensure consistent service delivery and high levels of client satisfaction
- Lead, develop, and motivate operational teams across multiple sites
- Deliver training to internal staff and external clients in line with BESA TR-19 standards
- Design and implement training programmes to improve workforce capability and compliance
- Take ownership of health & safety across all operational activities
- Conduct audits, inspections, risk assessments, and compliance reviews
- Ensure adherence to all relevant legislation, standards, and best practices
- Drive operational improvements, efficiencies, and continuous improvement initiatives
- Support business growth through strong operational leadership
Candidate Requirements
- Extensive experience within the facilities management or facilities services sector
- Previous experience within a senior operational leadership role
- Proven background in training delivery and staff development
- Train the Trainer qualification (essential)
- NEBOSH or equivalent Health & Safety qualification
- Strong understanding of BESA TR-19 and industry compliance standards
- Demonstrable leadership and people management experience
- Excellent organisational and communication skills
- Ability to manage multiple priorities within a nationwide operation
- Full UK driving licence
Package & Benefits
- Salary: 62,000
- Company vehicle
- Ongoing training and development opportunities
- Excellent long‑term career prospects within a growing organisation
If you are interested in this role, please apply or contact Josh for more information.
Head of Operations. Job in Newcastle Upon Tyne Education & Training Jobs employer: Service Care Solutions
Contact Detail:
Service Care Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations. Job in Newcastle Upon Tyne Education & Training Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector and let them know you're on the hunt for a Head of Operations role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their values, recent projects, and challenges they face. This will help you tailor your responses and show that you're genuinely interested in making an impact.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've led teams, improved operational efficiency, or delivered training. This will demonstrate your capability to handle the responsibilities of the Head of Operations role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Head of Operations. Job in Newcastle Upon Tyne Education & Training Jobs
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Operations role. Highlight your experience in facilities management, compliance, and training. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this fast-paced environment. Share specific examples of your leadership and operational successes that relate to our needs.
Showcase Your Qualifications: Don’t forget to mention your Train the Trainer qualification and any health & safety certifications like NEBOSH. These are essential for us, so make them stand out in your application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Service Care Solutions
✨Know Your Stuff
Make sure you brush up on your knowledge of facilities management and compliance standards, especially BESA TR-19. Being able to discuss these topics confidently will show that you're not just familiar with the industry but also passionate about it.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams in the past, particularly in a multi-site environment. Think about specific challenges you faced and how you motivated your team to overcome them. This will demonstrate your capability as a hands-on leader.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific operational challenges or health & safety issues. Practise articulating your thought process and decision-making skills, as this role requires balancing multiple priorities effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's future plans and how they measure success in their operations. This shows your genuine interest in the role and helps you assess if the company aligns with your career goals.