Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead nationwide operations, ensuring high service standards and compliance.
- Company: Rapidly growing facilities management business with a strong national presence.
- Benefits: £62,000 salary, company vehicle, ongoing training, and excellent career prospects.
- Other info: Opportunity for career growth in a supportive and ambitious organisation.
- Why this job: Join a dynamic team and make a significant impact in a fast-paced environment.
- Qualifications: Extensive experience in facilities management and strong leadership skills required.
Our client is a rapidly growing national facilities management business with operations across the UK. Due to continued expansion and the securing of several long-term contracts, they are now looking to appoint an experienced and driven Head of Operations to join their senior leadership team.
This is an excellent opportunity for an ambitious operational leader with a strong background in facilities services, compliance, training, and health & safety to join a fast-paced organisation offering long-term stability, career progression, and the chance to make a significant impact across a nationwide operation.
The Role
Reporting into senior management, the Head of Operations will support the strategic and day-to-day management of nationwide operational activities, ensuring high service standards, operational efficiency, workforce development, and full compliance across all contracts. This role requires a hands-on leader who is comfortable operating within a fast-moving multi-site environment and capable of balancing operational delivery with training and health & safety responsibilities.
Key Responsibilities
- Support the operational management and strategic oversight of nationwide contracts
- Ensure consistent service delivery and high levels of client satisfaction
- Lead, develop, and motivate operational teams across multiple sites
- Deliver training to internal staff and external clients in line with BESA TR-19 standards
- Design and implement training programmes to improve workforce capability and compliance
- Take ownership of health & safety across all operational activities
- Conduct audits, inspections, risk assessments, and compliance reviews
- Ensure adherence to all relevant legislation, standards, and best practices
- Drive operational improvements, efficiencies, and continuous improvement initiatives
- Support business growth through strong operational leadership
Candidate Requirements
- Extensive experience within the facilities management or facilities services sector
- Previous experience within a senior operational leadership role
- Proven background in training delivery and staff development
- Train the Trainer qualification (essential)
- NEBOSH or equivalent Health & Safety qualification
- Strong understanding of BESA TR-19 and industry compliance standards
- Demonstrable leadership and people management experience
- Excellent organisational and communication skills
- Ability to manage multiple priorities within a nationwide operation
- Full UK driving licence
Package & Benefits
- Salary: £62,000
- Company vehicle
- Ongoing training and development opportunities
- Excellent long-term career prospects within a growing organisation
If you are interested in this role, please apply or contact Josh for more information.
Head of Operations in Newcastle upon Tyne employer: Service Care Solutions
Contact Detail:
Service Care Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their values and how they align with your experience in compliance and training. This will help you showcase how you can make a significant impact as their Head of Operations.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've led teams, improved operational efficiency, and ensured compliance in past roles. This will demonstrate your hands-on approach and suitability for the fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to grow with us in the facilities management field.
We think you need these skills to ace Head of Operations in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Head of Operations role. Highlight your background in facilities management, compliance, and training to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your leadership experience can drive operational excellence in our fast-paced environment.
Showcase Your Achievements: Don’t just list your responsibilities; share your successes! Quantify your achievements in previous roles to demonstrate how you’ve made a significant impact in operational efficiency and team development.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at Service Care Solutions
✨Know Your Stuff
Make sure you brush up on your knowledge of facilities management and compliance standards, especially BESA TR-19. Being able to discuss these topics confidently will show that you're not just familiar with the industry but also ready to lead.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific challenges you faced and how you motivated your team to overcome them. This will demonstrate your capability as a hands-on leader.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle operational challenges or improve service delivery. Practise articulating your thought process and decision-making skills, as this role requires balancing multiple priorities effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's future plans and how they measure success in operations. This shows your genuine interest in the role and helps you assess if the company aligns with your career goals.