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- Tasks: Ensure neighbourhoods are clean, safe, and welcoming while tackling anti-social behaviour.
- Company: Join one of the UK's largest housing associations making a real community impact.
- Benefits: Competitive pay, full-time hours, and the chance to make a difference in your community.
- Why this job: Engage with residents, collaborate with partners, and help create safer neighbourhoods.
- Qualifications: Customer service experience, strong interpersonal skills, and a full driving licence required.
- Other info: Temporary role for 6 months with potential for future opportunities.
The predicted salary is between 36000 - 60000 £ per year.
️ Job Title – Neighbourhood Response Officer 📍 Location – London SE20 📄 Contract – Temporary (6 Months) ⏰ Hours – Full time, 36 hours per week 🔍 Role summary – We are currently recruiting for a Neighbourhood Response Officer to join one of the UK’s largest housing associations. You\’ll be ensuring that neighbourhoods are clean, safe, and welcoming places to live. This includes tackling anti-social behaviour, supporting vulnerable residents, and working collaboratively with partner agencies. 💷 Salary – Umbrella: £23.56 | PAYE: £19.75 per hour 📌 Key Responsibilities: Develop and deliver neighbourhood plans and local offers. Conduct regular estate inspections and follow up on fire safety assessments. Engage with local resident groups and external partners to improve the community. Address breaches of tenancy and manage anti-social behaviour cases. Conduct property visits, tenancy sign-ups, and evictions when necessary. Work collaboratively with internal teams and external agencies. ✅ Requirements: Experience providing excellent customer service. Strong interpersonal skills and confidence to work alone. Ability to work under pressure and handle sensitive issues. Knowledge of tenancy and leasehold management. Flexibility to work occasional evenings and weekends. Full driving licence and willingness to travel locally. If you are interested in this position and meet the above criteria, please send your CV now for consideration. 📞 If you require any additional information regarding the position, please call George at Service Care Solutions on (phone number removed) or send an email to 📧 (url removed)
Neighbourhood Response Officer employer: Service Care Solutions
Contact Detail:
Service Care Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Response Officer
✨Tip Number 1
Familiarise yourself with the local community and its specific needs. Understanding the demographics, common issues, and key stakeholders in the area will help you demonstrate your commitment to improving neighbourhoods during interviews.
✨Tip Number 2
Network with professionals already working in housing associations or community services. Attend local events or join relevant online forums to connect with others in the field, which can provide valuable insights and potential referrals.
✨Tip Number 3
Prepare examples of how you've successfully handled challenging situations in the past. Be ready to discuss your experience with anti-social behaviour or customer service scenarios, as these will be crucial in showcasing your suitability for the role.
✨Tip Number 4
Research the housing association's values and recent initiatives. Tailoring your conversation to align with their mission and demonstrating your enthusiasm for their work can set you apart from other candidates.
We think you need these skills to ace Neighbourhood Response Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements of the Neighbourhood Response Officer position. Tailor your application to highlight relevant experiences that align with these aspects.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service, community engagement, or handling sensitive issues. Use specific examples to demonstrate your skills in managing anti-social behaviour and working collaboratively with others.
Showcase Your Skills: Make sure to showcase your strong interpersonal skills and ability to work under pressure. Mention any relevant qualifications or training related to tenancy and leasehold management, as well as your flexibility to work evenings and weekends.
Proofread Your Application: Before submitting your application, proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Service Care Solutions
✨Show Your Community Spirit
As a Neighbourhood Response Officer, it's crucial to demonstrate your commitment to community engagement. Be prepared to discuss any previous experiences where you've worked with local groups or tackled community issues. Highlight your passion for making neighbourhoods safe and welcoming.
✨Demonstrate Problem-Solving Skills
This role involves addressing anti-social behaviour and managing sensitive situations. Prepare examples of how you've successfully resolved conflicts or handled challenging circumstances in the past. This will showcase your ability to think on your feet and manage pressure effectively.
✨Know Your Tenancy Laws
Familiarise yourself with tenancy and leasehold management principles. During the interview, be ready to discuss relevant legislation and how it applies to the role. This knowledge will show that you're serious about the responsibilities of the position and can navigate complex situations.
✨Highlight Your Customer Service Experience
Excellent customer service is key in this role. Share specific examples of how you've provided outstanding service in previous jobs, especially in challenging situations. This will demonstrate your interpersonal skills and ability to connect with residents and partners alike.
