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For Companies At a Glance
- Tasks: Ensure safe, clean neighbourhoods while supporting residents and tackling tenancy issues.
- Company: Join a leading housing association making a real difference in local communities.
- Benefits: Earn £22.03 per hour with flexible working options and a referral bonus.
- Why this job: Make an impact in your community while developing valuable skills in housing services.
- Qualifications: Experience in housing or neighbourhood services, strong customer service skills, and a driving licence required.
- Other info: Temporary role for 3 months with opportunities for growth and networking.
Join a leading housing association and make a difference in local communities! We are looking for a Neighbourhood Response Officer to ensure safe, clean, and well-maintained neighbourhoods while supporting residents and tackling tenancy issues.
THE ROLE
- Deliver excellent neighbourhood services and ensure estates remain great places to live.
- Carry out regular estate inspections and follow up on fire safety risk assessments.
- Investigate and address tenancy breaches, including anti-social behaviour (ASB) cases.
- Work with residents, community groups, and external agencies to improve neighbourhoods.
- Support vulnerable tenants and assess their need for ongoing tenancy sustainment.
- Conduct property visits, tenancy sign-ups, and assignments.
- Represent the organisation in court when required and attend evictions or hearings.
- Assist in major incidents and coordinate temporary tenant relocations.
THE CANDIDATE
- Previous experience in a similar role within housing or neighbourhood services.
- Strong customer service skills with experience dealing with tenants face-to-face.
- Knowledge of tenancy agreements, housing law, and ASB management.
- Ability to work independently and collaboratively with teams and external partners.
- Excellent communication skills and ability to handle challenging situations.
- A proactive and solution-focused approach to neighbourhood improvements.
- Full driving licence with use of own vehicle.
THE CONTRACT
Temporary – 3 months. The pay rate for the role is £22.03 per hour LTD company rate. The PAYE equivalent is £18.78 per hour, inclusive of holiday.
HOW TO APPLY
If interested in this role, please apply directly or email (url removed) or call (phone number removed) and ask for Beth to discuss the role in more detail! If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate.
Neighbourhood Response Officer employer: Service Care Solutions
Contact Detail:
Service Care Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Response Officer
✨Tip Number 1
Familiarise yourself with local housing laws and tenancy agreements. This knowledge will not only help you in interviews but also demonstrate your commitment to the role and understanding of the responsibilities involved.
✨Tip Number 2
Network with professionals in the housing sector. Attend local community meetings or events where you can meet current Neighbourhood Response Officers or housing association representatives. Building these connections can provide valuable insights and potentially lead to job referrals.
✨Tip Number 3
Prepare for scenario-based questions that may arise during the interview. Think about how you would handle specific situations related to anti-social behaviour or tenant support, as these are key aspects of the role.
✨Tip Number 4
Showcase your customer service skills through examples from previous roles. Be ready to discuss how you've successfully resolved conflicts or improved tenant relationships, as this will highlight your suitability for the position.
We think you need these skills to ace Neighbourhood Response Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Neighbourhood Response Officer. Tailor your application to highlight relevant experience and skills that match the role.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in housing or neighbourhood services. Mention specific examples where you dealt with tenancy issues, anti-social behaviour, or worked with community groups.
Showcase Communication Skills: Since excellent communication skills are crucial for this role, provide examples in your application that demonstrate your ability to handle challenging situations and work collaboratively with tenants and external partners.
Proofread Your Application: Before submitting your application, make sure to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Service Care Solutions
✨Know Your Neighbourhood
Familiarise yourself with the local area and its community dynamics. Understanding the specific challenges and strengths of the neighbourhood will help you demonstrate your commitment to improving it during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully dealt with tenants or resolved conflicts. Highlighting your strong customer service skills will show that you're capable of handling challenging situations effectively.
✨Understand Housing Law and ASB Management
Brush up on relevant housing laws, tenancy agreements, and anti-social behaviour management. Being knowledgeable in these areas will not only impress the interviewers but also show that you're ready to tackle the responsibilities of the role.
✨Demonstrate a Proactive Approach
Be prepared to discuss how you've previously identified issues and implemented solutions in your work. A proactive and solution-focused mindset is crucial for a Neighbourhood Response Officer, so share specific examples that illustrate this trait.
