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For Companies At a Glance
- Tasks: Manage housing services, resolve issues, and support tenants in your community.
- Company: Local authority team in Ashford, dedicated to high-quality housing management.
- Benefits: Competitive pay, flexible hybrid work, and a chance to make a difference.
- Other info: Temporary role with potential for impactful community engagement.
- Why this job: Join a passionate team and help improve lives in your neighbourhood.
- Qualifications: Experience in housing management and strong problem-solving skills.
The predicted salary is between 38000 - 40000 £ per year.
An excellent opportunity for an experienced Neighbourhood Housing Officer to join a busy local authority team in Ashford, delivering a high-quality, patch-based housing management service.
Responsibilities
- Manage a designated housing patch, delivering a comprehensive neighbourhood service including rent arrears management, anti-social behaviour casework, tenancy enforcement, and community engagement.
- Manage rent accounts, arrears recovery, and initiate legal action where required.
- Investigate and resolve anti-social behaviour cases in partnership with police and other agencies.
- Conduct estate inspections, property visits, and ensure neighbourhood standards are maintained.
- Carry out tenancy management duties including sign-ups, successions, assignments, and mutual exchanges.
- Work with vulnerable tenants, completing welfare checks and making appropriate referrals.
- Prepare and attend court for possession cases relating to arrears, ASB, and tenancy breaches.
- Collaborate with internal teams and external partners to support tenants and sustain tenancies.
The Candidate
- The ideal candidate will have prior experience working in a housing management or neighbourhood officer role within a local authority or housing association.
- Proven experience managing rent arrears and income recovery processes.
- Strong background in handling anti-social behaviour cases and tenancy enforcement.
- Knowledge of housing legislation including the Housing Act and ASB legislation.
- Experience conducting estate inspections and tenancy audits.
- Ability to work independently, manage a patch, and build relationships with residents and stakeholders.
The Contract
- Working hours: Full Time
- Length of contract: 2 Month Contract
- Rate: The pay for the role is £21.47 per hour LTD company rate. The PAYE equivalent is £18.30 per hour, inclusive of holiday.
How to Apply
To apply for this role, please message back or call and ask for Beth for more info. If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate.
Neighbourhood Housing Officer employer: Service Care Solutions
Contact Detail:
Service Care Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Housing Officer
✨Tip Number 1
Get to know the company and its values before your interview. Research their recent projects or community initiatives, especially those related to housing management. This will help us connect your experience with what they’re looking for.
✨Tip Number 2
Practice common interview questions specific to neighbourhood housing roles. Think about scenarios where you managed rent arrears or dealt with anti-social behaviour. We want you to showcase your problem-solving skills and how you’ve made a difference in past roles.
✨Tip Number 3
Network with current or former employees if possible. They can provide insider tips on the interview process and what the team values most. Plus, it shows your genuine interest in the role and the organisation.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the position can set you apart from other candidates. We believe that showing appreciation goes a long way in making a lasting impression.
We think you need these skills to ace Neighbourhood Housing Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in housing management and neighbourhood services. We want to see how your skills match the specific responsibilities listed in the job description.
Showcase Relevant Experience: When detailing your past roles, focus on your experience with rent arrears management, anti-social behaviour cases, and tenancy enforcement. We love seeing concrete examples of how you've handled similar situations!
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences quickly.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Service Care Solutions
✨Know Your Patch
Before the interview, make sure you’re familiar with the specific area you’ll be managing. Research the local community, its challenges, and any recent developments. This will show your potential employer that you’re proactive and genuinely interested in making a positive impact.
✨Brush Up on Legislation
Since the role involves handling tenancy enforcement and anti-social behaviour, it’s crucial to have a solid understanding of relevant housing legislation. Review the Housing Act and ASB legislation so you can confidently discuss how you would apply this knowledge in real-life scenarios during the interview.
✨Prepare Real-Life Examples
Think of specific situations from your past experience where you successfully managed rent arrears or resolved anti-social behaviour cases. Use the STAR method (Situation, Task, Action, Result) to structure your answers, as this will help you articulate your skills and achievements clearly.
✨Show Your People Skills
As a Neighbourhood Housing Officer, building relationships is key. Be ready to discuss how you’ve engaged with residents and collaborated with other agencies. Highlight your ability to work independently while also being a team player, as this balance is essential for the role.