At a Glance
- Tasks: Schedule and manage trade operatives' diaries for efficient maintenance work.
- Company: Join a busy Property Services team in Rochester.
- Benefits: Gain valuable experience in scheduling and customer service.
- Other info: Opportunity for growth in a dynamic and supportive environment.
- Why this job: Play a key role in delivering excellent customer experiences.
- Qualifications: Strong scheduling, customer service, and administrative skills required.
The predicted salary is between 40000 - 50000 £ per year.
Location: Rochester ME1
Work Pattern: 35 hours per week
Contract: Temp Ongoing
Our client is looking for a Trade Scheduler to join a busy Property Services team. This is an excellent opportunity for someone with strong scheduling, customer service and administrative experience to play a key role in ensuring maintenance works are delivered efficiently and within agreed service standards.
As a Trade Scheduler, you will be responsible for planning and coordinating the workload of trade operatives, ensuring appointments are scheduled effectively and completed within target timescales. You will act as a key point of contact for customers and operatives, helping to maximise productivity, minimise downtime and deliver an excellent customer experience.
Key responsibilities:
- Schedule and manage operatives diaries, ensuring appointments are attended as planned.
- Liaise with customers and operatives to arrange and reschedule appointments where necessary.
- Monitor outstanding jobs and proactively manage workloads to prevent overdue repairs.
- Prioritise emergency and urgent works in line with service requirements.
- Allocate work to the most appropriate trade operative to maximise first-time fix rates.
- Ensure operatives have the necessary materials and information to complete works efficiently.
- Plan appointments to minimise travel time and maximise productivity.
Trades Scheduler in Medway employer: Service Care Solutions
Join our dynamic Property Services team in Rochester, where we prioritise a collaborative work culture and value each employee's contribution. As a Trades Scheduler, you'll benefit from ongoing professional development opportunities and a supportive environment that encourages growth and innovation. Enjoy a fulfilling role that not only enhances your scheduling and customer service skills but also allows you to make a tangible impact on the community by ensuring efficient maintenance services.
