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For Companies At a Glance
- Tasks: Manage Right to Buy and Right to Acquire sales processes while ensuring compliance and excellent customer service.
- Company: Leading Housing Association in Manchester with a focus on community impact.
- Benefits: Competitive pay, potential for permanent position, and a supportive work environment.
- Other info: Opportunity for career growth and collaboration with finance teams and solicitors.
- Why this job: Make a difference in housing while developing your skills in a dynamic role.
- Qualifications: Experience in housing sales and strong customer service skills required.
An excellent opportunity has become available for an experienced Right to Buy Manager to join a leading Housing Association in Manchester, managing the delivery of Right to Buy and Right to Acquire sales processes while ensuring compliance with current legislation and delivering excellent customer service.
THE ROLE
- You will provide a customer-focused Right to Buy and Right to Acquire service, overseeing applications and sales from enquiry through to completion while ensuring compliance with legislative requirements and internal procedures.
- Manage and process RTB and RTA enquiries and applications within statutory timescales.
- Verify customer eligibility and ensure all required contributions and documentation are received prior to progressing sales.
- Supervise and support the RTB & RTA Sales Assistant, ensuring high standards of customer service are maintained.
- Maintain and improve RTB and RTA procedures using QL and Documotive systems to track live cases and KPI performance.
- Liaise with solicitors regarding legal enquiries, deeds of postponement, post-sale matters and associated legal processes.
- Support finance teams with reconciliation of property disposals, receipts and leaseholder account creation.
- Ensure all systems and records are accurately updated following sale completion and provide information for RTA grant recovery processes.
THE CANDIDATE
- The successful candidate will have previous experience working within a similar Right to Buy, Home Ownership or Housing Sales role within a Housing Association or Local Authority environment.
- Knowledge of preserved Right to Buy and Right to Acquire legislation and processes.
- Experience managing RTB or RTA applications from initial enquiry through to completion.
- Strong customer service and communication skills with the ability to manage sensitive enquiries professionally.
- Good organisational skills with the ability to prioritise workloads and manage multiple live cases.
- Experience using housing management and document management systems such as QL and Documotive.
- Good numeracy, literacy and IT skills.
- Ability to work collaboratively with finance teams, solicitors and internal stakeholders.
THE CONTRACT
- WORKING HOURS: Full Time
- LENGTH OF CONTRACT: 3 Month Temp-Perm
- RATE: The pay for the role is £27.63 per hour LTD company rate. The PAYE equivalent is £23.55 per hour, inclusive of holiday.
HOW TO APPLY
To apply for this role, please email a copy of your CV to (url removed) or call on (phone number removed) to discuss the role in more detail! If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate.
Right to Buy Manager in Manchester employer: Service Care Solutions
Contact Detail:
Service Care Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Right to Buy Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector, especially those who have experience with Right to Buy. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of Right to Buy and Right to Acquire legislation. We want you to be able to discuss how you’ve managed applications and ensured compliance with ease!
✨Tip Number 3
Showcase your customer service skills during interviews. Share specific examples of how you've handled sensitive enquiries and maintained high standards of service. This will set you apart from the competition!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Right to Buy Manager in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Right to Buy Manager role. Highlight your experience in managing RTB and RTA applications, and don’t forget to showcase your customer service skills. We want to see how you fit into our team!
Showcase Relevant Experience: When writing your application, focus on your previous roles within housing associations or local authorities. Mention specific examples of how you've handled enquiries and ensured compliance with legislation. This will help us see your expertise in action!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the heart of your qualifications and experience.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get your application rolling!
How to prepare for a job interview at Service Care Solutions
✨Know Your Legislation
Make sure you brush up on the Right to Buy and Right to Acquire legislation before your interview. Being able to discuss these processes confidently will show that you’re not just familiar with the role, but that you’re also committed to compliance and customer service.
✨Showcase Your Customer Service Skills
Prepare examples of how you've handled sensitive enquiries in the past. Think about specific situations where you went above and beyond for a customer, as this will highlight your strong communication skills and ability to manage challenging scenarios.
✨Familiarise Yourself with Systems
If you have experience with housing management systems like QL and Documotive, be ready to discuss how you’ve used them in previous roles. If you haven’t used them, do a bit of research to understand their functionalities, as this will demonstrate your proactive approach.
✨Organise Your Thoughts
Given the multi-faceted nature of the role, practice articulating how you prioritise workloads and manage multiple cases. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easier for the interviewer to follow your thought process.