Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist residents with repair enquiries and schedule works efficiently.
- Company: Join a dynamic Repairs Hub in Manchester.
- Benefits: Gain valuable experience in customer service and teamwork.
- Why this job: Make a real difference by helping residents resolve their issues.
- Qualifications: 12 months of customer service experience and strong communication skills.
- Other info: Fast-paced environment with opportunities for personal growth.
The predicted salary is between 13 - 16 £ per hour.
Location – Manchester M15
Contract – Temporary ongoing
Working hours – 35 hours per week (Rota-based hours)
We’re recruiting a Customer Advisor to join a busy Repairs Hub, supporting residents with day-to-day repairs enquiries and scheduling works in line with agreed timescales, including Awaab’s Law requirements.
You’ll be the first point of contact for customers, ensuring repairs are correctly diagnosed, prioritised, and resolved wherever possible at first contact. This is a fast-paced, resident-facing role requiring empathy, accuracy, and strong communication skills.
Key responsibilities
- Handle customer enquiries via phone, digital channels, and social media
- Diagnose repairs accurately and schedule works in line with service standards
- Support compliance with Awaab’s Law and other statutory repair requirements
- Manage sensitive and complex conversations with professionalism and empathy
- Work collaboratively within the Repairs Hub to deliver first-time resolutions
- Maintain accurate records and update systems in real time
- Support the organisation’s reputation through professional customer engagement
What We’re Looking For
- Minimum 12 months’ experience in a customer service or contact centre environment
- Strong verbal and written communication skills
- Ability to remain calm and effective under pressure
- Experience handling vulnerable customers or sensitive situations
- Confident using digital systems and managing multiple enquiries
- Comfortable working as part of a team in a fast-paced environment
- Experience dealing with repairs or housing-related enquiries desirable
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Lewis at Service Care Solutions.
Customer Service Advisor in Manchester employer: Service Care Solutions
Contact Detail:
Service Care Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Manchester
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your approach and show them you're a perfect fit for their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling tricky situations during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door for that Customer Service Advisor role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Advisor in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in fast-paced environments. We want to see how you've handled enquiries and resolved issues, so be specific about your achievements!
Showcase Your Communication Skills: Since strong communication is key for this role, use clear and concise language in your application. We love seeing examples of how you've managed sensitive conversations or worked collaboratively with a team.
Highlight Relevant Experience: If you've got experience dealing with repairs or housing-related enquiries, make it stand out! We’re looking for candidates who can hit the ground running, so don’t be shy about sharing your relevant background.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Service Care Solutions
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Customer Service Advisor. Familiarise yourself with Awaab’s Law and how it impacts repairs. This will show that you’re not just interested in the role but also knowledgeable about the industry.
✨Show Empathy
Since this role involves handling sensitive situations, practice demonstrating empathy during your responses. Think of examples from your past experience where you successfully managed difficult conversations or helped vulnerable customers. This will highlight your ability to connect with residents.
✨Be Ready for Role-Play
Expect some role-play scenarios during the interview. Prepare by thinking through how you would handle common customer enquiries or complaints. Practising these scenarios can help you feel more confident and showcase your problem-solving skills.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team dynamics in the Repairs Hub or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
