At a Glance
- Tasks: Manage tenancies and resolve issues while ensuring excellent customer care.
- Company: Respected Housing Association focused on community support.
- Benefits: Competitive pay, full-time hours, and valuable experience in housing management.
- Other info: Opportunity for professional growth in a supportive environment.
- Why this job: Make a real difference in people's lives through effective tenancy management.
- Qualifications: Experience in housing management and strong communication skills required.
The predicted salary is between 48000 - 56000 € per year.
An experienced Tenancy Officer to join a respected Housing Association, managing a Waltham Forest patch and delivering a customer focused tenancy management service with a strong emphasis on ASB case management and tenancy sustainment.
Responsibilities
- Deliver an effective neighbourhood and tenancy management service.
- Carry out tenancy visits and tenancy audits to ensure compliance and tenancy sustainment.
- Investigate and manage anti social behaviour cases from initial report through to resolution.
- Work closely with residents, partner agencies, and support services to resolve tenancy related issues.
- Maintain accurate tenancy records, case notes, and reports in line with housing policies and procedures.
- Identify safeguarding concerns and make appropriate referrals where required.
- Deliver a visible and responsive housing management service focused on excellent customer care.
Candidate
- Previous experience working as a Tenancy Officer or Housing Officer within a Housing Association or Local Authority setting, with strong experience managing ASB cases.
- Proven experience managing anti social behaviour and tenancy breaches.
- Strong knowledge of housing management and tenancy legislation.
- Experience carrying out tenancy visits and resident engagement.
- Excellent communication and conflict resolution skills.
- Full UK driving licence and access to a vehicle, essential for managing the patch.
Contract
- 3 Month Contract, Full Time.
Pay
- £27.07 per hour LTD company rate. The PAYE equivalent is £23.08 per hour, inclusive of holiday.
Tenancy Officer in London employer: Service Care Solutions
Join a respected Housing Association as a Tenancy Officer in Islington, where you will be part of a supportive and dynamic team dedicated to delivering exceptional customer service. With a strong focus on employee development, we offer opportunities for growth and training, ensuring you can advance your career while making a meaningful impact in the community. Enjoy a collaborative work culture that values your contributions and prioritises the well-being of both staff and residents.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Officer in London
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for a Tenancy Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your ASB case management skills. Be ready to share specific examples of how you've handled similar situations in the past. This will show potential employers that you’re not just talk, but you’ve got the experience to back it up!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website for the best chance at landing that Tenancy Officer gig! We make it easy for you to showcase your skills and experience directly to employers looking for someone just like you.
We think you need these skills to ace Tenancy Officer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience as a Tenancy Officer or Housing Officer. We want to see how you've managed ASB cases and engaged with residents, so don’t hold back on those details!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of your past experiences that relate to tenancy management and customer care.
Showcase Your Communication Skills:Since excellent communication is key in this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing applications come in through our platform!
How to prepare for a job interview at Service Care Solutions
✨Know Your Stuff
Make sure you brush up on your knowledge of housing management and tenancy legislation. Familiarise yourself with the specific challenges faced in the Waltham Forest area, especially around ASB case management. This will show that you're not just a candidate, but someone who understands the local context.
✨Showcase Your Experience
Prepare to discuss your previous experience as a Tenancy Officer or Housing Officer in detail. Be ready to share specific examples of how you've successfully managed ASB cases and resolved tenancy issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Demonstrate Your Communication Skills
Since excellent communication is key in this role, practice articulating your thoughts clearly and confidently. Think about how you would handle difficult conversations with residents or partner agencies, and be prepared to role-play these scenarios during the interview.
✨Be Ready for Questions on Safeguarding
Given the importance of identifying safeguarding concerns, be prepared to discuss how you would approach such situations. Have examples ready that demonstrate your ability to make appropriate referrals and work collaboratively with support services to ensure resident safety.
