At a Glance
- Tasks: Support vulnerable tenants and help them maintain stable tenancies through proactive assistance.
- Company: Respected Housing Association in Leyland with a focus on community support.
- Benefits: Competitive pay, full-time hours, and a chance to make a real difference.
- Other info: Opportunity for personal growth and impactful work in a supportive environment.
- Why this job: Join a mission-driven team and empower individuals to achieve housing stability.
- Qualifications: Experience in housing support or tenancy management, strong communication skills required.
The predicted salary is between 17 - 17 € per hour.
A respected Housing Association in Leyland is looking to recruit an experienced Tenancy Sustainment Officer to support vulnerable tenants and help sustain successful tenancies through proactive support, tenancy interventions, and partnership working with external agencies.
THE ROLE
The Tenancy Sustainment Officer will deliver high-quality tenancy support services to new and existing tenants, helping customers maintain stable and sustainable tenancies while promoting independence and preventing tenancy breakdown.
Key duties of the role include:
- Completing pre-tenancy affordability and sustainability assessments
- Managing a caseload of tenants requiring tenancy sustainment support
- Developing, monitoring, and reviewing tailored support plans
- Supporting vulnerable tenants with complex needs through one-to-one, telephone, and crisis support
- Working closely with internal departments and external agencies including DWP, social services, and voluntary organisations
- Identifying safeguarding concerns and escalating issues appropriately
- Assisting tenants with welfare benefit claims, budgeting, and income maximisation
- Promoting arrears prevention and supporting tenancy sustainment initiatives
- Maintaining accurate case records and monitoring support outcomes
- Encouraging customer engagement and reducing tenancy failures and abandonments
THE CANDIDATE
The successful candidate will have previous experience working within a tenancy sustainment, housing support, homelessness, or tenancy management setting, supporting vulnerable individuals and customers with complex needs.
The ideal candidate will also have:
- Experience working within social housing, supported housing, or tenancy support services
- Knowledge of welfare benefits, income maximisation, and financial inclusion support
- Understanding of safeguarding procedures and risk assessment processes
- Experience working in partnership with statutory and voluntary sector agencies
- Strong communication, organisation, and case management skills
- The ability to work independently and manage a varied caseload effectively
- A full UK driving licence and access to a vehicle for business use
THE CONTRACT
Working Hours: Full Time – 37 Hours per Week
Length of Contract: 3 Month Contract
Rate: The pay for the role is £19.62 per hour LTD company rate. The PAYE equivalent is £16.73 per hour, inclusive of holiday pay.
HOW TO APPLY
To apply for this role, please email a copy of your CV to (url removed) or call (phone number removed) to discuss the role in more detail. If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate.
Tenancy Sustainment Officer in Leyland employer: Service Care Solutions
Join a respected Housing Association in Leyland, where we prioritise the well-being of our tenants and foster a supportive work environment. As a Tenancy Sustainment Officer, you will benefit from a collaborative culture that values your expertise and offers opportunities for professional growth while making a meaningful impact in the community. Enjoy competitive pay, a focus on employee development, and the chance to work alongside dedicated professionals committed to enhancing the lives of vulnerable individuals.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Sustainment Officer in Leyland
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for a Tenancy Sustainment Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get your interview game on point! Research common questions for tenancy support roles and practice your answers. We recommend using the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your experience effectively.
✨Tip Number 3
Showcase your passion for helping vulnerable tenants! During interviews, share specific examples of how you've made a difference in previous roles. This will demonstrate your commitment to the values of the Housing Association and make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Tenancy Sustainment Officer in Leyland
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous work in tenancy sustainment or housing support, and don’t forget to showcase your communication and case management skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting vulnerable tenants and how your background makes you a perfect fit for the role. Keep it concise but impactful!
Showcase Relevant Experience:When detailing your experience, focus on specific examples that demonstrate your ability to manage a caseload and work with external agencies. This will help us see how you can contribute to our mission of sustaining tenancies.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of all candidates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Service Care Solutions
✨Know Your Stuff
Make sure you brush up on your knowledge of tenancy sustainment and the specific challenges faced by vulnerable tenants. Familiarise yourself with welfare benefits, income maximisation, and safeguarding procedures. This will show that you're not just interested in the role but also understand the complexities involved.
✨Showcase Your Experience
Prepare to discuss your previous experience in housing support or similar roles. Think of specific examples where you've successfully helped tenants maintain their tenancies or worked with external agencies. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Demonstrate Your Communication Skills
As a Tenancy Sustainment Officer, strong communication is key. Be ready to showcase how you've effectively communicated with tenants, colleagues, and external partners. Practice active listening during the interview to demonstrate your ability to engage and empathise with others.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role and the organisation. This could include asking about the types of support plans currently in place or how the team collaborates with external agencies. It shows your genuine interest in the position and helps you assess if it's the right fit for you.
