At a Glance
- Tasks: Support the Lettings Team with admin, customer service, and tenancy management tasks.
- Company: Join a busy housing team in Coventry, making a difference in social housing.
- Benefits: Competitive pay, full-time hours, and valuable experience in property services.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Gain hands-on experience in lettings while helping people find their homes.
- Qualifications: Strong admin and customer service skills; experience in social housing is a plus.
The predicted salary is between 33000 - 35000 £ per year.
We are currently recruiting for a Lettings Service Assistant to join a busy and fast-paced housing team on an initial 6 month contract basis. This is an excellent opportunity for someone with strong administration and customer service experience within social housing or property services who is looking to develop their experience within lettings and tenancy management.
The successful candidate will support the Lettings Team with a wide range of administrative, operational and customer-focused duties to ensure properties are let efficiently and services are delivered to a high standard.
Key Responsibilities:- Providing day-to-day administrative support to the Lettings team
- Responding to customer enquiries professionally and efficiently
- Supporting tenancy administration including council tax notifications and utility management
- Advertising available properties across relevant platforms
- Processing referrals and supporting allocations activity
- Reviewing Homeswapper applications and affordable rent assessments
- Managing communal keys and fobs
- Completing local authority and CORE returns
- Maintaining accurate records, spreadsheets and housing data
- Supporting compliance with safeguarding, equality and health
Lettings Services Assistant employer: Service Care Solutions
Join a dynamic and supportive team in Coventry, where your contributions as a Lettings Services Assistant will be valued and recognised. We offer a collaborative work culture that prioritises employee growth, providing opportunities for professional development within the social housing sector. Enjoy competitive pay and the chance to make a meaningful impact in the community while working in a fast-paced environment that fosters teamwork and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Lettings Services Assistant
✨Tip Number 1
Get to know the company! Research their values and recent projects. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the application process.
✨Tip Number 3
Prepare for common interview questions related to lettings and customer service. Think about your past experiences and how they relate to the role. Practising your answers can boost your confidence and help you shine during the interview.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Lettings Services Assistant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your administration and customer service experience, especially in social housing or property services. We want to see how your skills match the Lettings Services Assistant role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about lettings and how your background makes you a great fit for our team. Keep it professional but let your personality come through – we love a bit of character!
Showcase Your Attention to Detail:In this role, accuracy is key. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure their application is polished and precise, just like the work we do at StudySmarter.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly. Plus, you’ll find all the info you need about the role and our team there!
How to prepare for a job interview at Service Care Solutions
✨Know Your Stuff
Make sure you understand the basics of lettings and tenancy management. Brush up on key terms and processes related to social housing, as well as the specific responsibilities mentioned in the job description. This will show that you're genuinely interested and prepared.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, be ready to share examples of how you've handled customer enquiries in the past. Think of specific situations where you went above and beyond to help someone, as this will highlight your commitment to excellent service.
✨Be Organised and Detail-Oriented
The Lettings Services Assistant role requires strong administrative skills. Bring along examples of how you've managed records or data in previous jobs. You might even want to mention any tools or software you’re familiar with that can help streamline administrative tasks.
✨Ask Smart Questions
Prepare a few thoughtful questions about the team dynamics, the challenges they face, or how success is measured in this role. This not only shows your interest but also helps you gauge if the company culture aligns with what you're looking for.
