At a Glance
- Tasks: Support repairs and maintenance services while providing excellent customer service to tenants.
- Company: Dynamic housing organisation focused on community support.
- Benefits: Gain valuable experience in a fast-paced environment with potential for career growth.
- Other info: Temporary role with a chance to develop essential administrative skills.
- Why this job: Be the key contact for tenants and make a real difference in their living conditions.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 35000 - 40817 £ per year.
Location: Ashford, TN23
Contract: Temporary for 3 months
Hours: 35 hours per week
Start Date: ASAP
We are recruiting for a Repairs Assistant to support the delivery of responsive repairs and planned maintenance services within a busy housing environment. This role is heavily customer-focused, acting as a key contact point for tenants while ensuring repairs are raised, managed, and completed efficiently in line with council policy and service standards.
Duties would include:
- Provide administrative and telephone support to the Responsive Repairs and Planned Maintenance Team, ensuring efficient service delivery across housing repairs.
- Act as a first point of contact for tenants, handling repairs and housing enquiries via phone and written communication.
- Diagnose and raise repair orders, ensuring correct priority, contractor allocation, and cost control.
- Resolve a high volume of enquiries at first point of contact using housing knowledge and internal systems.
- Maintain accurate records of all customer interactions and repair activity.
- Support Repairs Inspectors and Surveyors with coordination of works, tenants, and contractors.
- Process contractor invoices, variation orders, and completion data within agreed limits.
- Monitor and update asset and repairs data including compliance areas (e.g. asbestos, EPC, property attributes).
- Identify and prioritise cases relating to disrepair.
Repairs Call Handler in Kent employer: Service Care Solutions
As a Repairs Call Handler in Ashford, you will join a dedicated team committed to delivering exceptional service in a dynamic housing environment. Our company fosters a supportive work culture that prioritises employee development and offers opportunities for growth within the local community. With a focus on customer satisfaction and efficient service delivery, we provide a rewarding experience for those looking to make a meaningful impact in the lives of tenants.
