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- Tasks: Support repairs and maintenance services while providing excellent customer service to tenants.
- Company: Join a dynamic housing team in Ashford, making a difference in the community.
- Benefits: Gain valuable experience, work flexible hours, and develop your skills in a supportive environment.
- Other info: Temporary role with potential for future opportunities in a busy housing environment.
- Why this job: Be the first point of contact for tenants and help solve their housing issues.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 24000 - 28000 £ per year.
Location: Ashford, TN23
Contract: Temporary for 3-6 months
Hours: 35 hours per week
Start Date: ASAP
We are recruiting for a Repairs Assistant to support the delivery of responsive repairs and planned maintenance services within a busy housing environment. This role is heavily customer-focused, acting as a key contact point for tenants while ensuring repairs are raised, managed, and completed efficiently in line with council policy and service standards.
Duties would include:
- Provide administrative and telephone support to the Responsive Repairs and Planned Maintenance Team, ensuring efficient service delivery across housing repairs.
- Act as a first point of contact for tenants, handling repairs and housing enquiries via phone and written communication.
- Diagnose and raise repair orders, ensuring correct priority, contractor allocation, and cost control.
- Resolve a high volume of enquiries at first point of contact using housing knowledge and internal systems.
- Maintain accurate records of all customer interactions and repair activity.
- Support Repairs Inspectors and Surveyors with coordination of works, tenants, and contractors.
- Process contractor invoices, variation orders, and completion data within agreed limits.
- Monitor and update asset and repairs data including compliance areas (e.g. asbestos, EPC, property attributes).
- Identify and prioritise cases relating to disrepair.
Repairs Assistant in Kent employer: Service Care Solutions
Contact Detail:
Service Care Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Assistant in Kent
✨Tip Number 1
Get to know the company and its values before your interview. This will help you tailor your responses and show that you're genuinely interested in the role of Repairs Assistant. Plus, it’ll give you a chance to ask insightful questions!
✨Tip Number 2
Practice your communication skills! Since this role is heavily customer-focused, being able to clearly articulate your thoughts and handle enquiries with confidence is key. Try role-playing common scenarios with a friend or family member.
✨Tip Number 3
Showcase your organisational skills during the interview. Talk about how you manage multiple tasks, like handling repair orders and maintaining accurate records. We all know that keeping things in order is crucial in a busy housing environment!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Repairs Assistant in Kent
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in repairs and customer service. We want to see how your skills match the role of Repairs Assistant, so don’t hold back!
Show Off Your Communication Skills: Since this role is all about being a key contact for tenants, it’s crucial to demonstrate your strong communication abilities. Use clear and concise language in your application to show us you can handle enquiries effectively.
Highlight Your Organisational Skills: As a Repairs Assistant, you'll need to juggle multiple tasks. Make sure to mention any experience you have with managing records or coordinating works, as this will show us you can keep everything running smoothly.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Service Care Solutions
✨Know Your Stuff
Familiarise yourself with the basics of housing repairs and maintenance. Understand common issues tenants face and how they are resolved. This will help you answer questions confidently and show that you're ready to jump in.
✨Customer Service is Key
Since this role is heavily customer-focused, think about your past experiences dealing with customers. Prepare examples that highlight your communication skills and ability to resolve issues quickly. Show them you can be the friendly face they need!
✨Get Organised
As a Repairs Assistant, you'll need to juggle multiple tasks. Bring a notepad or digital device to jot down key points during the interview. This shows you're organised and ready to handle the administrative side of the job.
✨Ask Smart Questions
Prepare some thoughtful questions about the team and the challenges they face. This not only shows your interest in the role but also gives you insight into what you’ll be dealing with. It’s a win-win!