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- Tasks: Support residents and manage income collection for diverse tenancies.
- Company: Dynamic Housing Association in Islington focused on community support.
- Benefits: Competitive pay, flexible hours, and potential for contract extension.
- Why this job: Make a real difference in residents' lives while developing your career.
- Qualifications: Experience in income recovery and strong communication skills required.
- Other info: Join a supportive team with opportunities for professional growth.
Ensure you read the information regarding this opportunity thoroughly before making an application. Islington Temporary Full Time
We are currently recruiting for an experienced Income Officer to join a Housing Association based in Islington. This is a key role focused on supporting residents to sustain their tenancies while maximising rental income across a diverse portfolio including general needs, leasehold and shared ownership tenures.
THE ROLE
The Income Officer will be responsible for managing a patch of 850 tenancies, ensuring income collection targets are met and supporting residents with effective arrears management. Key responsibilities include:
- Delivering a customer-focused, multi-tenure income collection service
- Managing arrears and credits in line with policy, including home visits and court action
- Supporting residents affected by welfare reform and maximising their income
- Completing income and expenditure forms to set up affordable repayment plans
- Representing the association at court and attending evictions where necessary
- Referring residents to internal outreach teams and external specialist agencies
- Collaborating with internal teams and partner agencies to deliver holistic support
THE CANDIDATE
We are looking for a housing professional with proven experience in income recovery within a social housing setting. You will need:
- At least 12 months’ experience of managing high-level rent arrears cases
- Experience working with general needs, leasehold, and shared ownership residents
- Practical knowledge of welfare benefits, DIY possession and debt recovery
- Strong communication, negotiation, and problem-solving skills
- Ability to work independently and within a matrix team structure
THE CONTRACT
Working Hours: 35 hours per week, Monday to Friday, 9am to 5pm
Length of Contract: 3 Month, potential for extension
Rate: £19.77 to £21.61 per hour (LTD) / £16.96 to £18.54 per hour (PAYE, inclusive of holiday)
HOW TO APPLY
To apply for this role, please apply directly or email (url removed) or call (phone number removed) and ask for Beth for more info. If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate.
Income Officer in Islington employer: Service Care Solutions
Contact Detail:
Service Care Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Officer in Islington
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for an Income Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of welfare benefits and income recovery strategies. We want you to be able to showcase your expertise and how you can help residents manage their tenancies effectively.
✨Tip Number 3
Don’t just apply anywhere; focus on roles that align with your experience in social housing. Check out our website for opportunities that match your skills, especially those involving income collection and tenant support.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role and the organisation, which is always a bonus.
We think you need these skills to ace Income Officer in Islington
Some tips for your application 🫡
Read the Job Description Carefully: Before you dive into your application, make sure you thoroughly read the job description. It’s packed with info about what we’re looking for in an Income Officer, and understanding this will help you tailor your application to show us you’re the right fit.
Showcase Your Experience: When writing your application, highlight your experience in income recovery and managing rent arrears. We want to see how your background aligns with our needs, so don’t hold back on sharing relevant examples that demonstrate your skills.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great addition to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need to complete your application smoothly!
How to prepare for a job interview at Service Care Solutions
✨Know Your Stuff
Make sure you brush up on your knowledge of income recovery and social housing. Familiarise yourself with the specific challenges residents face, especially around welfare reform. This will show that you're not just interested in the role but also understand the context in which you'll be working.
✨Showcase Your Experience
Prepare to discuss your previous experience managing high-level rent arrears cases. Have specific examples ready that highlight your problem-solving skills and how you've successfully supported residents in the past. This will demonstrate your capability to handle the responsibilities of the Income Officer role.
✨Practice Your Communication Skills
As an Income Officer, strong communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play scenarios where you have to negotiate or support a resident, as this will help you feel more prepared for real-life situations.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they currently face, or how success is measured in this role. This shows your genuine interest and helps you gauge if the organisation is the right fit for you.
