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- Tasks: Lead ICT engagement and improve service delivery in a public sector organisation.
- Company: Join a high-performing public sector team focused on operational excellence.
- Benefits: Enjoy a hybrid working model with flexible hours and competitive pay.
- Why this job: Make a real impact by enhancing ICT services that support vital operations.
- Qualifications: Experience in business relationship management and service delivery is essential.
- Other info: Opportunity to work across Hampshire and Thames Valley, with site visits 1-3 times a week.
The predicted salary is between 54000 - 72000 £ per year.
Location: Hybrid – Sites across Hampshire and Thames Valley
Rate: £450 per day (Umbrella)
Contract Length: 6 months (Expected end date: 12/12/2025)
Hours: 37 hours per week (core hours 9:00–16:00, flexible based on meetings and demand)
Are you an experienced ICT professional with strong stakeholder engagement skills and a background in service delivery and business relationship management? We’re currently recruiting for an ICT Senior Business Partner to join a high-performing public sector organisation on a fixed-term basis, covering a long-term absence. This is a fantastic opportunity to lead the ICT engagement for key business areas, helping to shape, deliver, and continuously improve services that support operational excellence.
Key Responsibilities
- Act as a trusted advisor between ICT and key business stakeholders.
- Drive improvements in user experience and service delivery aligned to ITIL best practice.
- Build business cases, conduct resource estimation, and oversee service performance.
- Lead stakeholder engagement across departments and regional offices.
- Coordinate service management activities, ensuring supplier performance and SLA compliance.
- Develop and implement service improvement plans across ICT operations.
Key Skills & Experience
- Strong Business Relationship Management and Service Delivery Management experience
- Proven ability to engage senior stakeholders across complex environments
- Public sector experience (policing, Home Office or central government highly desirable)
- Ability to write business cases and conduct process mapping
- Excellent multitasking, prioritisation, and communication skills
- Proficiency in MS Office (including Teams), report writing and supplier oversight
- Familiarity with ITIL practices and ICT governance frameworks
Working Arrangements
- Hybrid working model with flexibility based on operational demand
- Site visits across Hampshire and Thames Valley as required (between 1–3 times per week)
Desirable Experience
- Supporting policing or national security programmes
- Previous involvement in ISO-compliant ICT environments (9001, 27001)
Apply now to be part of a dynamic team delivering essential ICT services in a critical public sector environment.
For more information or to submit your CV, contact: (url removed)
ICT Business Partner employer: Service Care Solutions
Contact Detail:
Service Care Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Business Partner
✨Tip Number 1
Network with professionals in the public sector, especially those involved in ICT. Attend relevant events or webinars to connect with potential colleagues and stakeholders who can provide insights into the role and organisation.
✨Tip Number 2
Familiarise yourself with ITIL best practices and how they apply to service delivery in the public sector. Being able to discuss specific examples of how you've implemented these practices will demonstrate your expertise during interviews.
✨Tip Number 3
Prepare to showcase your experience in stakeholder engagement by gathering examples of successful collaborations. Highlight how you’ve built relationships and driven improvements in user experience in previous roles.
✨Tip Number 4
Research the specific challenges faced by ICT in the public sector, particularly in policing or national security. Understanding these issues will allow you to tailor your discussions and show that you're proactive about addressing them.
We think you need these skills to ace ICT Business Partner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in ICT Business Relationship Management and Service Delivery. Use specific examples that demonstrate your ability to engage with senior stakeholders and improve service delivery.
Craft a Compelling Cover Letter: Write a cover letter that clearly outlines your relevant experience, particularly in public sector environments. Emphasise your skills in writing business cases and conducting process mapping, as these are key for the role.
Highlight Relevant Skills: In your application, specifically mention your proficiency in MS Office, report writing, and familiarity with ITIL practices. These skills are crucial for the position and should be prominently featured.
Showcase Your Stakeholder Engagement Experience: Provide examples of how you have successfully engaged with stakeholders in complex environments. This will demonstrate your capability to act as a trusted advisor and lead stakeholder engagement effectively.
How to prepare for a job interview at Service Care Solutions
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an ICT Senior Business Partner. Familiarise yourself with key terms like service delivery, stakeholder engagement, and ITIL best practices, as these will likely come up during the interview.
✨Showcase Your Experience
Prepare to discuss your previous experience in business relationship management and service delivery. Be ready to provide specific examples of how you've engaged with senior stakeholders and improved user experiences in past roles.
✨Demonstrate Your Communication Skills
As communication is crucial for this role, practice articulating your thoughts clearly and concisely. You might be asked to explain complex concepts, so being able to communicate effectively will set you apart.
✨Prepare Questions
Have a few insightful questions ready to ask at the end of the interview. This shows your interest in the role and helps you gauge if the organisation aligns with your career goals, especially regarding their approach to ICT governance and service improvement.
