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- Tasks: Manage tenancies and ensure safe, welcoming neighbourhoods in your community.
- Company: Join a leading housing provider dedicated to quality living spaces.
- Benefits: Competitive pay, full-time hours, and the chance to make a real impact.
- Why this job: Be the trusted face of housing services and help improve lives in your area.
- Qualifications: Level 3 CIH or willingness to enrol; customer service experience preferred.
- Other info: Full UK driving licence required for patch-based travel.
The predicted salary is between 36000 - 48000 £ per year.
Location – South West (Patch-based)
Contract – Temporary
Hours – Full-time, 37 hours per week
Role summary – We are currently recruiting on behalf of a leading housing provider for a Housing Partner to deliver a proactive and high-quality tenancy management service across a designated patch. This role involves being visible and approachable in the community, working collaboratively with internal teams and external partners to ensure safe, well-managed homes and neighbourhoods. The successful candidate will be the trusted face of accountability for housing services in their area.
Salary – PAYE: £18.43 per hour, LTD: £26.54 per hour
Key Responsibilities:
- Deliver face-to-face tenancy management including new tenancy visits, audits, end-of-tenancy checks and inspections
- Manage tenancy issues such as succession, assignment, nuisance, abandonment, and unauthorised alterations
- Conduct regular estate inspections to maintain safe and welcoming neighbourhoods
- Take appropriate tenancy enforcement actions when required
- Work with internal and external partners to support tenancy sustainment and customer wellbeing
- Lead on the housing offer for new build schemes and assist with neighbourhood embedding
- Safeguard vulnerable customers and participate in multi-agency meetings as needed
- Use internal systems for accurate and consistent case recording
- Meet service targets and contribute to service improvement
Requirements:
- Level 3 CIH or willingness to enrol within 12 months
- Experience in front-line housing or a related customer service environment
- Knowledge of housing law and tenancy enforcement (desirable)
- Excellent communication, case management, and problem-solving skills
- Full UK driving licence and access to a vehicle for patch-based travel
- Ability to work independently and occasionally outside of core hours
- Confident using IT systems and digital platforms
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
Housing Partner employer: Service Care Solutions
Contact Detail:
Service Care Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Partner
✨Tip Number 1
Familiarise yourself with the local housing laws and regulations. Understanding the legal framework will not only boost your confidence during interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current housing professionals in your area. Attend local housing events or join online forums to connect with others in the field, which can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully managed tenancy issues or collaborated with community partners. Having specific examples ready will showcase your problem-solving skills and experience.
✨Tip Number 4
Demonstrate your understanding of the importance of community engagement. Be ready to share ideas on how you would make yourself visible and approachable in the neighbourhood, as this is a key aspect of the Housing Partner role.
We think you need these skills to ace Housing Partner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housing management or customer service. Emphasise any specific achievements that demonstrate your ability to manage tenancies and work with diverse communities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for housing services. Mention your understanding of the role's responsibilities and how your skills align with the company's mission to provide high-quality tenancy management.
Highlight Relevant Skills: In your application, focus on key skills such as communication, problem-solving, and case management. Provide examples of how you've successfully used these skills in previous roles, especially in front-line housing or customer service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in this role.
How to prepare for a job interview at Service Care Solutions
✨Know Your Housing Law
Brush up on your knowledge of housing law and tenancy enforcement. Being able to discuss relevant legislation confidently will show that you are well-prepared and understand the complexities of the role.
✨Demonstrate Your Communication Skills
As a Housing Partner, excellent communication is key. Prepare examples of how you've effectively communicated with tenants or resolved conflicts in the past. This will highlight your ability to manage relationships and handle sensitive situations.
✨Showcase Your Problem-Solving Abilities
Think of specific instances where you've successfully tackled challenges in a customer service environment. Be ready to explain your thought process and the steps you took to resolve issues, as this will demonstrate your critical thinking skills.
✨Familiarise Yourself with the Community
Research the area you'll be working in and understand its unique challenges and demographics. Showing that you have a genuine interest in the community will reflect your commitment to being a visible and approachable presence.
