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- Tasks: Support residents in fire safety, manage communications, and maintain accurate records.
- Company: Join a dedicated team focused on building safety in London.
- Benefits: Flexible work arrangement with 3 days in the office and 2 days remote.
- Why this job: Make a real difference in residents' safety while developing your admin skills.
- Qualifications: Experience in administration, strong communication, and organisational skills required.
- Other info: Temporary role with potential for growth in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Location – London N1 – 3 days office-based, 2 days working from home
Contract – Temporary 12 weeks
Working hours – 35 hours per week (9-5)
Start Date – Asap
We are recruiting a Resident Safety Support Administrator on a temporary basis to support a Building Safety team working with residents living in higher and medium risk buildings. This role focuses on resident contact, inbox management, scheduling visits, and maintaining accurate, auditable records relating to resident safety and evacuation planning. You’ll be speaking directly with residents, so confidence, empathy, and strong organisation skills are essential.
Key responsibilities
- Manage a shared inbox and respond to resident and stakeholder enquiries within agreed timescales
- Make outbound phone calls to residents to discuss service adjustments and safety planning
- Communicate with residents using their preferred method, handling sensitive conversations with empathy and professionalism
- Encourage and arrange appointments for person-centred fire risk assessments where required
- Schedule visits and appointments using Outlook diaries for yourself and specialist team members
- Maintain clear, accurate, and auditable records of all contact and actions on the CRM system
- Analyse service adjustment (vulnerability) data to identify residents in scope of Residential PEEPs regulations
What We’re Looking For
- Proven experience providing full administrative support in a busy environment
- Confidence speaking to residents and customers by phone and email
- Strong understanding of confidentiality and handling sensitive information appropriately
- Excellent written and verbal communication skills
- Strong organisational skills with the ability to manage multiple priorities
- Good problem-solving skills and the ability to work independently when required
- High attention to detail and accurate record keeping
- Strong IT skills, including Office 365 (Outlook, Word, Excel, Teams)
- Ability to work collaboratively as part of a wider team
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
Housing Fire Safety Administrator employer: Service Care Solutions
Contact Detail:
Service Care Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Fire Safety Administrator
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the organisation's values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your confidence and empathy, especially when discussing sensitive topics related to resident safety.
✨Tip Number 3
Be ready to showcase your organisational skills! Think of examples from your past experiences where you managed multiple priorities or handled a busy inbox. This will highlight your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Housing Fire Safety Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in administrative support and your ability to handle sensitive information. We want to see how your skills match the role, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you’re the perfect fit. Remember to mention your strong communication skills and your experience with resident interactions.
Showcase Your Organisational Skills: Since this role involves managing multiple priorities, make sure to highlight your organisational skills in your application. We love seeing examples of how you’ve successfully juggled tasks in previous roles!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Service Care Solutions
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Fire Safety Administrator. Familiarise yourself with key tasks like managing inboxes, scheduling visits, and maintaining records. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Empathy and Communication
Since you'll be speaking directly with residents, practice how to handle sensitive conversations with empathy. Think about scenarios where you might need to reassure residents or explain safety procedures. Role-playing these situations can help you feel more prepared and confident during the interview.
✨Showcase Your Organisational Skills
Be ready to discuss your organisational strategies. You might want to share examples of how you've managed multiple priorities in previous roles. Highlight your experience with tools like Outlook for scheduling and CRM systems for record-keeping, as these are crucial for the job.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the challenges they face, or how success is measured in this role. This shows your interest and helps you determine if the company is the right fit for you.
