Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join a dynamic team managing leasehold services for homeowners and shared owners.
- Company: Be part of a well-established housing provider in London, making a difference in communities.
- Benefits: Enjoy a competitive salary of £40,000 and opportunities for professional growth.
- Why this job: Make an impact by helping people navigate homeownership while working in a supportive environment.
- Qualifications: 3+ years in leasehold or homeownership roles; strong knowledge of relevant legislation required.
- Other info: Ideal for those passionate about social housing and customer service.
The predicted salary is between 32000 - 48000 £ per year.
Location – SE1, London
Contract – Permanent
Hours – Full Time
Role summary – We’re working on behalf of a well-established housing provider in London to recruit for a permanent Homeownership Officer. This is a fantastic opportunity to join a busy and forward-thinking team delivering excellent leasehold management services to homeowners and shared owners across a diverse portfolio.
Salary – £40,000 per annum
Key Responsibilities:
- Deliver a high-quality, customer-focused leasehold management service across a patch of shared ownership and leasehold homes.
- Handle all enquiries relating to leasehold and shared ownership issues, including service charges, major works, alterations, resales, and lease extensions.
- Carry out Section 20 consultation from feasibility to completion, working closely with internal teams to ensure compliance and effective communication with leaseholders.
- Verify and check annual service charges (estimated and actual), including managing sinking funds.
- Manage homeownership activities such as Right to Acquire, subletting, transfers of equity, freehold sales, repossessions, and mortgage consents.
- Collaborate across departments, including Repairs, Assets, Finance, and Incomes, to ensure smooth service delivery and arrears recovery.
- Represent the organisation at meetings, tribunals, and court where necessary, preparing documentation and reports.
- Maintain accurate records and ensure all systems are kept up to date.
Requirements:
- Strong working knowledge of leasehold legislation, statutory consultation (Section 20), and service charge management.
- Minimum of 3 years' experience in a leasehold or homeownership role, ideally within a social housing setting.
- Excellent verbal and written communication skills, with the ability to explain complex issues clearly.
- ARMA or CIH qualifications (or equivalent) are highly desirable.
- Proven ability to resolve disputes and complaints effectively and diplomatically.
- Highly organised, with strong attention to detail and the ability to manage competing priorities.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions.
Homeownership Officer employer: Service Care Solutions
Contact Detail:
Service Care Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Homeownership Officer
✨Tip Number 1
Familiarise yourself with the latest leasehold legislation and statutory consultation processes, especially Section 20. This knowledge will not only help you in interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Network with professionals in the housing sector, particularly those who work in leasehold management. Attend relevant events or join online forums to build connections that could provide insights or even referrals for the role.
✨Tip Number 3
Prepare to discuss specific examples from your past experience where you've successfully managed leasehold issues or resolved disputes. This will showcase your practical skills and ability to handle the responsibilities of a Homeownership Officer.
✨Tip Number 4
Research the organisation thoroughly, including their values and recent projects. Being able to articulate how your personal values align with theirs during an interview can set you apart from other candidates.
We think you need these skills to ace Homeownership Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in leasehold management and homeownership roles. Emphasise your knowledge of leasehold legislation and any specific achievements that demonstrate your ability to handle service charges and consultations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the housing sector. Address how your skills align with the responsibilities listed in the job description, particularly your experience with customer-focused services and dispute resolution.
Highlight Relevant Qualifications: If you have ARMA or CIH qualifications, make sure to mention them prominently in your application. If you don’t have these qualifications, consider discussing any equivalent experience that demonstrates your understanding of leasehold issues.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Clear and professional communication is key, especially since the role requires excellent verbal and written skills.
How to prepare for a job interview at Service Care Solutions
✨Know Your Legislation
Make sure you have a solid understanding of leasehold legislation and statutory consultation processes, especially Section 20. Being able to discuss these topics confidently will show your expertise and readiness for the role.
✨Demonstrate Customer Focus
Prepare examples of how you've delivered excellent customer service in previous roles. Highlight your ability to handle enquiries and resolve disputes effectively, as this is crucial for a Homeownership Officer.
✨Showcase Your Communication Skills
Practice explaining complex issues in simple terms. During the interview, you'll need to demonstrate your verbal and written communication skills, so be ready to provide clear and concise answers.
✨Highlight Organisational Skills
Be prepared to discuss how you manage competing priorities and maintain accurate records. Share specific examples from your past experience that showcase your attention to detail and organisational abilities.
