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- Tasks: Support gas servicing and repairs by managing resident enquiries and confirming appointments.
- Company: Join a dedicated team focused on improving community services.
- Benefits: Flexible work-from-home options after 6 weeks and a supportive work environment.
- Why this job: Make a real difference in residents' lives while developing your administrative skills.
- Qualifications: Strong admin experience and excellent customer service skills required.
- Other info: Fast-paced role with opportunities for growth and collaboration.
The predicted salary is between 28800 - 42000 £ per year.
Location: Havant, PO9 (Office-based Monday–Friday (WFH flexibility to be reviewed after 6 weeks))
Contract: Temporary
Hours: 35 hours per week
Start Date: ASAP
About the Role: As part of our clients M&E Recovery Plan, we are recruiting an Administrator to support gas servicing and repairs activity during a period of high demand. This is a predominantly telephone-based role, requiring confidence, professionalism, and resilience when speaking with residents. The primary objective of the role is to reduce no-access visits, improve appointment attendance, and support the productivity of our operatives by proactively confirming appointments and managing resident enquiries.
Responsibilities:
- Make outbound calls to residents 24 hours prior to gas service appointments to confirm attendance
- Take inbound calls on the gas servicing line to:
- Book new appointments
- Re-arrange existing appointments
- Respond to resident queries related to gas servicing
Key Requirements:
- Strong administrative experience, ideally within repairs, maintenance, planning or housing
- Confident and professional telephone manner with the ability to handle a high volume of calls
- Strong customer service skills, particularly when dealing with residents
- IT literate, with the ability to learn systems quickly and maintain accurate records
- Well organised, reliable, and able to manage repetitive tasks with consistency
- Comfortable working in a busy, demand-driven environment
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
Administrator in Havant employer: Service Care Solutions
Contact Detail:
Service Care Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator in Havant
✨Tip Number 1
Get to know the company before your interview. Research their values, mission, and recent projects. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role is telephone-based, make sure you’re comfortable speaking clearly and confidently. You could even do mock calls with a friend to get the hang of it.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows that you’re engaged and helps you figure out if the job is right for you. Think about what you want to know about the team or the work environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Administrator in Havant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your administrative experience, especially in repairs or housing. We want to see how your skills match the role, so don’t be shy about showcasing your relevant experience!
Show Off Your Communication Skills: Since this role is all about handling calls and resident queries, let us know about your confident and professional telephone manner. A brief example of a time you handled a tricky call can really make you stand out!
Be Organised: We love a well-organised candidate! Mention any tools or methods you use to stay on top of tasks, especially in busy environments. This shows us you can handle the demands of the role with ease.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Service Care Solutions
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of the Administrator role. Familiarise yourself with the key tasks like making outbound calls and managing resident enquiries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Practice Your Phone Skills
Since this role is predominantly telephone-based, practice speaking clearly and confidently over the phone. You might want to role-play with a friend or family member, simulating the types of calls you’ll be making. This will help you feel more at ease during the actual interview.
✨Showcase Your Customer Service Skills
Be prepared to discuss your previous experience in customer service, especially in high-pressure situations. Think of specific examples where you handled difficult calls or resolved issues effectively. This will highlight your ability to maintain professionalism and resilience, which are crucial for this role.
✨Demonstrate Your Organisational Skills
The job requires strong organisational abilities, so come ready to talk about how you manage your time and tasks. You could mention any tools or methods you use to stay organised, especially when dealing with repetitive tasks. This will reassure the interviewer that you can handle the demands of the role.
