At a Glance
- Tasks: Schedule and manage trade operatives' workloads for efficient maintenance delivery.
- Company: Join a busy Property Services team in Havant.
- Benefits: Gain valuable experience in scheduling and customer service.
- Other info: Dynamic environment with opportunities for growth and development.
- Why this job: Play a key role in ensuring excellent customer experiences and efficient operations.
- Qualifications: Strong scheduling, customer service, and administrative skills required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Havant PO9
Work Pattern: 35 hours per week
Contract: Temp Ongoing
Our client is looking for a Trade Scheduler to join a busy Property Services team. This is an excellent opportunity for someone with strong scheduling, customer service and administrative experience to play a key role in ensuring maintenance works are delivered efficiently and within agreed service standards.
As a Trade Scheduler, you will be responsible for planning and coordinating the workload of trade operatives, ensuring appointments are scheduled effectively and completed within target timescales. You will act as a key point of contact for customers and operatives, helping to maximise productivity, minimise downtime and deliver an excellent customer experience.
Key responsibilities:
- Schedule and manage operatives' diaries, ensuring appointments are attended as planned.
- Liaise with customers and operatives to arrange and reschedule appointments where necessary.
- Monitor outstanding jobs and proactively manage workloads to prevent overdue repairs.
- Prioritise emergency and urgent works in line with service requirements.
- Allocate work to the most appropriate trade operative to maximise first-time fix rates.
- Ensure operatives have the necessary materials and information to complete works efficiently.
- Plan appointments to minimise travel time and maximise productivity.
Trades Scheduler in Hampshire employer: Service Care Solutions
Join our dynamic Property Services team in Havant, where we prioritise a supportive work culture that values collaboration and efficiency. As a Trades Scheduler, you'll benefit from ongoing professional development opportunities while playing a crucial role in enhancing customer satisfaction and operational productivity. Our commitment to employee well-being and a positive work environment makes us an exceptional employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Trades Scheduler in Hampshire
✨Tip Number 1
Network like a pro! Reach out to your connections in the property services industry. You never know who might have a lead on a Trades Scheduler role or can put in a good word for you.
✨Tip Number 2
Practice makes perfect! Before any interviews, run through common questions related to scheduling and customer service. We can help you with mock interviews to boost your confidence.
✨Tip Number 3
Show off your skills! When you get the chance, share examples of how you've effectively managed schedules or improved customer experiences in past roles. Real-life stories resonate well!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for talented individuals like you to join our team.
We think you need these skills to ace Trades Scheduler in Hampshire
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your scheduling, customer service, and administrative skills. We want to see how your experience aligns with the Trade Scheduler role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Property Services team. Share specific examples of how you've successfully managed workloads or improved customer experiences in the past.
Showcase Your Communication Skills:As a Trade Scheduler, communication is key! In your application, highlight any experience you have liaising with customers and operatives. We love candidates who can demonstrate their ability to keep everyone in the loop and ensure smooth operations.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Service Care Solutions
✨Know Your Scheduling Stuff
Make sure you brush up on your scheduling skills before the interview. Familiarise yourself with common scheduling software and techniques, as well as how to manage multiple diaries effectively. Being able to discuss specific examples of how you've successfully scheduled appointments in the past will really impress them.
✨Customer Service is Key
Since you'll be a key point of contact for customers, it's crucial to demonstrate your customer service skills. Think of scenarios where you've gone above and beyond for a customer or resolved a tricky situation. Be ready to share these stories during the interview to show that you can deliver an excellent customer experience.
✨Prioritisation Skills Matter
In this role, you'll need to prioritise tasks effectively, especially when it comes to emergency works. Prepare to discuss how you would handle competing priorities and ensure urgent jobs are addressed promptly. Having a clear strategy for managing workloads will show that you're ready for the challenges of the job.
✨Be Ready to Talk Teamwork
You'll be working closely with trade operatives and supervisors, so highlighting your teamwork skills is essential. Think about times when you've collaborated with others to achieve a common goal. Sharing these experiences will demonstrate that you can work well within a team and contribute to a positive work environment.
