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- Tasks: Manage arrears cases and support customers in understanding their payment responsibilities.
- Company: Join a dedicated team focused on income recovery and customer support.
- Benefits: Competitive pay, flexible part-time hours, and valuable experience in housing services.
- Other info: Part-time role with potential for growth and collaboration with various teams.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in income recovery or housing roles, with strong communication and organisational skills.
The predicted salary is between 19500 - 19500 £ per year.
Responsibilities:
- Manage lower‑level arrears cases, ensuring timely intervention to maximise income collection and support tenancy sustainment.
- Manage rent accounts, service charges and sundry debts up to court stage.
- Conduct high‑volume inbound and outbound calls to engage customers and secure payments.
- Provide basic welfare benefits advice and liaise with HB/DWP where required.
- Support tenancy sign‑ups, ensuring customers understand payment responsibilities.
- Ensure all actions comply with pre‑action protocols and relevant legislation.
- Work collaboratively with internal teams and external agencies to achieve positive outcomes.
- Carry out administrative tasks and contribute to team KPIs and performance targets.
Qualifications:
- Previous experience in an income recovery or housing‑related role.
- Proven experience in income collection, arrears management or debt recovery.
- Strong communication skills with the ability to negotiate effectively.
- Experience delivering high levels of customer service across multiple channels.
- Ability to manage workload independently and remain highly organised.
- Competent IT skills, including Microsoft Office and housing systems.
Contract:
- Working hours: Part Time - 14 hours per week (2 days).
- Length of contract: 3 month contract.
- Rate: £22.00 per hour LTD company rate. PAYE equivalent is £18.76 per hour, inclusive of holiday.
Early Intervention Income Officer employer: Service Care Solutions
Contact Detail:
Service Care Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Early Intervention Income Officer
✨Tip Number 1
Get to know the company! Research their values and recent projects. When you show up for an interview, drop in some knowledge about what they do and how you can contribute. It’ll make you stand out as someone who’s genuinely interested.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, try role-playing common scenarios with a friend. This will help you feel more confident when it comes to negotiating and engaging with customers.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. Plus, it could give you a leg up if they put in a good word for you!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. Mention something specific from your conversation to remind them of your chat. It shows you’re keen and keeps you fresh in their minds!
We think you need these skills to ace Early Intervention Income Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in income recovery and housing-related roles. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role of Early Intervention Income Officer and how your background makes you the perfect fit. Keep it concise but impactful!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure to highlight your strong communication skills in your application. We love candidates who can negotiate effectively and provide top-notch customer service!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at Service Care Solutions
✨Know Your Stuff
Make sure you brush up on your knowledge of income recovery and housing-related roles. Familiarise yourself with the specific responsibilities mentioned in the job description, like managing arrears cases and understanding pre-action protocols. This will show that you're serious about the role and ready to hit the ground running.
✨Practice Your Communication Skills
Since strong communication is key for this position, practice articulating your thoughts clearly. You might be asked to demonstrate how you would handle high-volume calls or negotiate payments. Role-playing with a friend can help you feel more confident and prepared for those scenarios.
✨Showcase Your Customer Service Experience
Be ready to share examples of how you've delivered excellent customer service in the past. Think of specific situations where you resolved issues or helped customers understand their payment responsibilities. This will highlight your ability to engage effectively with clients, which is crucial for this role.
✨Get Organised
Since the job requires managing workloads independently, come prepared to discuss how you stay organised. Share tools or methods you use to keep track of tasks, especially when dealing with multiple accounts or administrative duties. This will demonstrate your ability to manage your time and responsibilities efficiently.