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- Tasks: Manage customer complaints and queries via email, phone, and social media.
- Company: Join a leading organisation in the property services sector.
- Benefits: Enjoy a dynamic work environment with opportunities for growth.
- Why this job: Make a real impact by enhancing customer satisfaction and service standards.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: This is a temporary ongoing role based in London Bridge.
Our client, a leading organisation in the property services sector, is seeking a proactive and customer-focused Customer Liaison Officer to join their team. This role is integral to delivering exceptional service and timely resolutions for customer complaints and queries. Reporting to the Customer Success Manager, you will play a pivotal role in ensuring customer satisfaction while helping to enhance service standards.
Job Role:
- Manage inbound complaints and queries via email, phone, and social media, ensuring timely resolution in line with service level agreements.
- Collaborate with internal teams to book, schedule, and oversee repair appointments.
- Utilize CRM systems to document and manage case information accurately and efficiently.
- Act as the first point of contact for property maintenance inquiries, delivering a professional and empathetic service to customers.
- Provide administrative support to the team and contribute to achieving performance targets.
- Build strong, positive relationships with internal teams, contractors, and customers to foster trust and collaboration.
Candidate Requirements:
- Proven experience in customer service, with a focus on complaint resolution and case management.
- Strong verbal and written communication skills, capable of handling sensitive issues professionally.
- Proficiency in MS Office applications and CRM systems.
- Excellent problem-solving skills and a proactive, solution-oriented approach.
- Ability to collaborate effectively in a dynamic, fast-paced environment.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
Customer Liaison Officer employer: Service Care Solutions
Contact Detail:
Service Care Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Officer
✨Tip Number 1
Familiarise yourself with the property services sector. Understanding the industry will help you speak confidently about how your skills can contribute to customer satisfaction and service standards.
✨Tip Number 2
Brush up on your CRM system knowledge. Since this role involves managing case information, being well-versed in CRM tools will demonstrate your readiness to hit the ground running.
✨Tip Number 3
Prepare for potential interview questions by thinking of examples from your past experience where you've successfully resolved customer complaints. This will showcase your problem-solving skills effectively.
✨Tip Number 4
Network with professionals in the property services field. Engaging with others in the industry can provide insights and potentially lead to referrals that may strengthen your application.
We think you need these skills to ace Customer Liaison Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, particularly in complaint resolution and case management. Use specific examples that demonstrate your problem-solving skills and ability to handle sensitive issues.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your proactive approach. Mention how your skills align with the role of Customer Liaison Officer and express your enthusiasm for contributing to the company's success.
Highlight Relevant Skills: In your application, emphasise your proficiency in MS Office and CRM systems. Provide examples of how you've used these tools effectively in previous roles to manage customer queries and complaints.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Service Care Solutions
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous roles in customer service, especially those involving complaint resolution. Highlight specific examples where you successfully managed difficult situations and turned them into positive outcomes.
✨Demonstrate Strong Communication Skills
Since the role requires excellent verbal and written communication, practice articulating your thoughts clearly. You might be asked to handle a mock customer query during the interview, so be ready to showcase your empathetic and professional approach.
✨Familiarise Yourself with CRM Systems
Research common CRM systems used in the property services sector. If you have experience with any specific systems, be sure to mention it. This will show that you are proactive and ready to hit the ground running.
✨Prepare Questions for the Interviewer
Think of insightful questions to ask about the company culture, team dynamics, and performance targets. This not only shows your interest in the role but also helps you assess if the company is the right fit for you.
