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- Tasks: Manage rent accounts, support tenants, and handle arrears cases with excellent customer service.
- Company: Join a supportive team in Nuneaton focused on tenant welfare.
- Benefits: Competitive pay of £20.25 per hour and full-time hours.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in customer service and knowledge of rent recovery processes required.
- Other info: Opportunity to work collaboratively and grow in a dynamic environment.
The predicted salary is between 42000 - 60000 £ per year.
Overview
Job Title – Customer Accounts Officer
Location – Nuneaton, CV11
Contract – Temporary
Hours – Full-time (37 hours per week)
Salary – £20.25 LTD per hour
Role Summary
We are currently recruiting for a Customer Accounts Officer on behalf of our client in Nuneaton. The role is focused on maximising rental income, minimising rent arrears, and supporting tenants with their tenancy obligations. You will be responsible for managing a caseload of rent accounts, handling complex arrears cases, and providing a first-class customer service to tenants, many of whom may be vulnerable.
Responsibilities
- Monitor and manage a caseload of rent accounts, including current and former tenant arrears.
- Make decisions on escalation to court and represent the organisation at possession hearings and eviction appeals.
- Support tenants with low-level benefits advice, including Universal Credit, and refer complex cases to Financial Inclusion Officers.
- Liaise with internal teams and external agencies to secure income and provide tenancy support.
- Conduct interviews with tenants to negotiate payment arrangements.
- Take appropriate action to trace debtors and update records.
- Work collaboratively with Tenancy Management and ASB Officers to resolve wider tenancy issues.
Requirements
- Experience in delivering excellent customer service, particularly when dealing with difficult or vulnerable customers.
- Strong knowledge of rent arrears recovery processes.
- Good understanding of Housing Benefit, Universal Credit, and the wider welfare benefits system.
- Excellent communication, negotiation, and organisational skills.
- Ability to represent the organisation confidently in court.
- Access to a car and a valid driving licence.
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call George at Service Care Solutions on (phone number removed) or send an email to (url removed).
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Customer Accounts Officer employer: Service Care Solutions
Contact Detail:
Service Care Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Accounts Officer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and rent arrears recovery. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, bring along examples of your work or case studies that highlight your experience in managing rent accounts and supporting vulnerable customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make a difference in the community.
We think you need these skills to ace Customer Accounts Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Accounts Officer role. Highlight your experience in managing rent accounts and dealing with vulnerable customers. We want to see how your skills match what we're looking for!
Showcase Your Customer Service Skills: Since this role is all about providing top-notch customer service, don’t forget to include examples of how you've handled difficult situations in the past. We love seeing real-life stories that demonstrate your ability to support tenants effectively.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the heart of your qualifications.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Don’t miss out on this opportunity – we can’t wait to hear from you!
How to prepare for a job interview at Service Care Solutions
✨Know Your Stuff
Make sure you brush up on your knowledge of rent arrears recovery processes and the welfare benefits system. Being able to discuss these topics confidently will show that you're well-prepared and understand the role inside out.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully dealt with difficult or vulnerable customers. Highlighting your ability to provide excellent customer service will resonate well with the interviewers.
✨Practice Your Negotiation Techniques
Since you'll be conducting interviews with tenants to negotiate payment arrangements, practice how you would approach these conversations. Role-playing with a friend can help you feel more comfortable and articulate during the actual interview.
✨Be Ready for Court Representation Questions
Expect questions about your ability to represent the organisation in court. Think of scenarios where you've had to stand your ground or advocate for a cause, and be ready to discuss how you'd handle such situations in this role.