Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver high-quality housing management and support vulnerable residents in Croydon.
- Company: Leading Housing Association focused on community and support.
- Benefits: Competitive pay of £25.15 per hour and a chance to make a difference.
- Why this job: Be the key support for residents and help improve their living conditions.
- Qualifications: Experience in supported housing and strong customer service skills required.
- Other info: 16-week contract with opportunities for personal growth and community impact.
Service Care Solutions are currently recruiting for a Supported Housing Officer to join a leading Housing Association on a 16-week temporary contract based in Croydon. This is a site-based, customer-focused role delivering intensive housing management across supported housing schemes. You will work closely with vulnerable residents, managing agents, and support providers to sustain tenancies, manage complex cases, and ensure properties remain safe, compliant, and well-managed.
Role Overview
You will be responsible for delivering a high-quality housing management service across a supported housing portfolio. This includes tenancy management, partnership working, compliance monitoring, and providing a visible presence across schemes to support residents and improve outcomes.
Key Responsibilities
- Deliver intensive housing management to residents with support needs
- Act as the main point of contact for managing agents, support providers, and external partners
- Manage voids end-to-end including inspections, referrals, assessments, viewings and sign-ups
- Investigate and resolve tenancy breaches including ASB, arrears, nuisance and safeguarding concerns
- Progress enforcement action where required, including preparing legal documentation and attending court
- Carry out regular property and scheme inspections, ensuring health & safety and compliance standards are met
- Work with internal teams to facilitate access for repairs, servicing and compliance works
- Monitor service delivery against Service Level Agreements and attend partnership meetings
- Respond to complaints and resident feedback, driving service improvement
Requirements
- Experience working within supported housing or intensive housing management
- Strong background in a customer-facing housing role
- Knowledge of tenancy management, ASB, safeguarding and housing legislation
- Experience working with external partners, managing agents or support providers
- Understanding of property compliance and health & safety requirements
- Excellent communication, organisation and case management skills
- Full UK driving licence and access to a vehicle (desirable)
Contract Details
- Location: Croydon (site-based across schemes)
- Rate: £25.15 per hour (LTD Umbrella)
- Contract: 16 weeks
- Hours: 35 hours per week
If you are interested in this opportunity or would like further information, please contact: George Westhead.
Supported Housing Officer in Croydon employer: Service Care Solutions
Contact Detail:
Service Care Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supported Housing Officer in Croydon
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for a Supported Housing Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get your interview game on point! Research common questions for housing management roles and practice your responses. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Showcase your passion for supporting vulnerable residents! During interviews, share specific examples of how you've made a difference in previous roles. This will help you stand out as someone who truly cares about the community.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for the Supported Housing Officer position. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Supported Housing Officer in Croydon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Supported Housing Officer role. Highlight your experience in housing management and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about supported housing and how your background makes you a great fit. We love seeing genuine enthusiasm for the role!
Showcase Your Communication Skills: As a Supported Housing Officer, communication is key. In your application, demonstrate your ability to engage with residents and external partners effectively. We’re looking for clear, concise, and friendly communication!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Service Care Solutions
✨Know Your Stuff
Make sure you brush up on your knowledge of supported housing and tenancy management. Familiarise yourself with relevant legislation, ASB issues, and compliance standards. This will show that you're not just interested in the role but also understand the complexities involved.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your experience in managing tenancies and working with vulnerable residents. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your problem-solving skills.
✨Engage with the Interviewers
Don’t just wait for questions to be thrown at you; engage with the interviewers. Ask insightful questions about their current projects or challenges they face in supported housing. This shows your genuine interest and can help you stand out.
✨Be Personable and Approachable
As a Supported Housing Officer, you'll be working closely with residents and partners. Make sure to convey your communication skills and approachability during the interview. A friendly demeanour can go a long way in showing that you’re the right fit for this customer-focused role.
