At a Glance
- Tasks: Support the Lettings Team with admin and customer-focused duties in a fast-paced environment.
- Company: Join a dynamic housing team in Coventry, making a difference in lettings and tenancy management.
- Benefits: Competitive pay, full-time hours, and a supportive work culture.
- Other info: Proactive individuals will thrive in this varied role with opportunities for growth.
- Why this job: Gain valuable experience in social housing while helping people find their homes.
- Qualifications: Strong admin skills and customer service experience; knowledge of housing processes is a plus.
We are currently recruiting for a Lettings Service Assistant to join a busy and fast-paced housing team on an initial 6 month contract basis. This is an excellent opportunity for someone with strong administration and customer service experience within social housing or property services who is looking to develop their experience within lettings and tenancy management.
The successful candidate will support the Lettings Team with a wide range of administrative, operational and customer-focused duties to ensure properties are let efficiently and services are delivered to a high standard.
Key Responsibilities
- Providing day-to-day administrative support to the Lettings team
- Responding to customer enquiries professionally and efficiently
- Supporting tenancy administration including council tax notifications and utility management
- Advertising available properties across relevant platforms
- Processing referrals and supporting allocations activity
- Reviewing Homeswapper applications and affordable rent assessments
- Managing communal keys and fobs
- Completing local authority and CORE returns
- Maintaining accurate records, spreadsheets and housing data
- Supporting compliance with safeguarding, equality and health & safety policies
Requirements
- Previous experience within social housing, lettings, housing administration or property services
- Strong organisational and administrative skills
- Excellent communication and customer service ability
- Confident using IT systems and maintaining accurate records
- Ability to manage workloads and prioritise tasks effectively
- Knowledge of housing processes, allocations or tenancy management would be advantageous
- NVQ Level 3 or equivalent desirable
This role offers a varied workload within a supportive housing environment and would suit someone proactive, organised and customer focused.
Shortlisting: 5th June
Interviews: 9th June (Teams / in person)
For more information or to apply, please get in touch today.
Lettings Services Assistant in Coventry employer: Service Care Solutions
Join our dynamic team in Coventry as a Lettings Services Assistant, where you will thrive in a supportive and fast-paced environment dedicated to social housing. We prioritise employee growth through hands-on experience and training opportunities, ensuring you develop your skills in lettings and tenancy management while contributing to the community. Enjoy competitive pay, a collaborative work culture, and the chance to make a meaningful impact in people's lives.
StudySmarter Expert Advice🤫
We think this is how you could land Lettings Services Assistant in Coventry
✨Tip Number 1
Get to know the company! Research their values and recent projects. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your responses to common interview questions. Think about how your previous experience in social housing or customer service can relate to the Lettings Services Assistant role. We want you to shine!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local housing events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Lettings Services Assistant in Coventry
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in social housing or property services. We want to see how your skills match the Lettings Services Assistant role, so don’t be shy about showcasing your admin and customer service chops!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about lettings and how your previous roles have prepared you for this position. Keep it professional but let your personality come through – we love a bit of character!
Show Off Your IT Skills:Since the role involves managing records and using various IT systems, make sure to mention any relevant software or tools you’re familiar with. We’re looking for someone who can hit the ground running, so highlight your tech-savviness!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Service Care Solutions
✨Know Your Stuff
Make sure you brush up on your knowledge of social housing and lettings processes. Familiarise yourself with common terminology and practices in the industry, as this will show your potential employer that you're serious about the role.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about situations where you resolved issues or went above and beyond for a client, as this is crucial for a Lettings Services Assistant.
✨Get Organised
Since the role involves a lot of administrative tasks, demonstrate your organisational skills during the interview. You could mention specific tools or methods you use to keep track of your workload and ensure everything runs smoothly.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of the interview. This could be about the team dynamics, the challenges they face in lettings, or how success is measured in the role. It shows you're engaged and genuinely interested in the position.
