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- Tasks: Administer Council Tax accounts and manage complex recovery cases.
- Company: Join a supportive local authority team in Lewisham.
- Benefits: Earn £25.07 per hour on a 12-month temporary contract.
- Why this job: Make a real impact in a high-profile Revenues team.
- Qualifications: Experience in Council Tax and strong knowledge of legislation required.
- Other info: Gain exposure to varied casework and develop your professional skills.
The predicted salary is between 25 - 30 £ per hour.
Revenue Officer (Council Tax & Recovery) – Lewisham
£25.07 per hour (Umbrella)
Year-long Temporary Contract
Service Care Solutions are delighted to be recruiting for an experienced Revenue Officer to join a local authority based in Lewisham on a 12-month temporary contract. This is a varied and highly responsible role, ideal for someone with strong knowledge of Council Tax legislation, recovery processes, and court procedures, who is confident dealing with complex cases, enforcement activity, and customer enquiries.
The Role:
- Administer Council Tax accounts and other revenue streams in line with legislation, maximise collection in accordance with statutory regulations, and represent the Council at Magistrates’, County and High Courts and relevant Tribunals.
- Support the management and monitoring of Enforcement Agents, ensuring effective and compliant debt recovery.
Responsibilities
- Administer Council Tax and other revenue accounts in line with legislation, financial procedures and recovery timetables.
- Respond effectively to enquiries by telephone, correspondence, face-to-face and electronic channels.
- Recover outstanding debts efficiently and lawfully, including processing discounts, exemptions and reliefs.
- Prepare and present cases at Magistrates’ Court, County Court, High Court and Tribunals.
- Represent the Council at Liability Order hearings, committal hearings, charging orders and bankruptcy proceedings.
- Liaise with Enforcement Agents, solicitors, process servers and other collection agents, monitoring performance and reporting concerns.
- Prepare cases for insolvency, committal, warrants of arrest and statutory demands, maintaining accurate records throughout.
- Deal with complex queries and complaints, identifying service improvements where appropriate.
- Submit irrecoverable debt for write-off in line with delegated powers and audit requirements.
- Maintain accurate systems, records and statistics to meet audit and GDPR requirements.
- Build effective working relationships with internal departments and external partners to support collection activity.
- Support team performance through mentoring, quality checks and contribution to process improvements.
Requirements
- Proven experience working in Council Tax / Revenues within a local authority.
- Strong working knowledge of Council Tax legislation, recovery methods and court processes.
- Experience preparing and presenting cases at court or tribunals.
- Confidence dealing with enforcement agents, insolvency and complex recovery cases.
- Excellent written and verbal communication skills.
- Strong attention to detail, administration and case management skills.
- Ability to manage a high-volume workload in a regulated environment.
What’s on Offer
- £25.07 per hour (Umbrella).
- 12-month temporary contract.
- Opportunity to work in a high-profile Revenues team within a London borough.
- Supportive team environment with exposure to complex and varied casework.
To apply or request further details, please contact: George Westhead.
Council Tax Officer employer: Service Care Solutions
Contact Detail:
Service Care Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Council Tax Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the local authority or related fields. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for interviews by brushing up on Council Tax legislation and recovery processes. We recommend practising common interview questions and scenarios related to complex cases. The more confident you are, the better you'll perform!
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, whether at a job fair or an informal meet-up, be ready to discuss your experience with enforcement agents and court procedures. Real-life examples will make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and ensures your application gets the attention it deserves. Plus, we’re always looking for passionate individuals to join our team, so don’t miss out!
We think you need these skills to ace Council Tax Officer
Some tips for your application 🫡
Know Your Stuff: Make sure you brush up on your Council Tax legislation and recovery processes. We want to see that you know your way around the ins and outs of the role, so don’t be shy about showcasing your expertise in your application!
Tailor Your Application: Don’t just send a generic CV and cover letter. We’re looking for candidates who can demonstrate how their experience aligns with the specific responsibilities of the Revenue Officer role. Highlight relevant experiences that show you can handle complex cases and customer enquiries.
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers and court representatives, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional – we want to see that you can articulate your thoughts well!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen and ready to take the next step in your career with us!
How to prepare for a job interview at Service Care Solutions
✨Know Your Legislation
Make sure you brush up on Council Tax legislation and recovery processes before the interview. Being able to discuss specific laws and how they apply to real-world scenarios will show your expertise and confidence in handling complex cases.
✨Prepare for Court Scenarios
Since the role involves representing the Council at various courts, practice discussing past experiences where you've prepared and presented cases. Think about how you can articulate your approach to court procedures and any challenges you've faced.
✨Showcase Your Communication Skills
This job requires excellent written and verbal communication skills. Be ready to demonstrate how you've effectively dealt with customer enquiries and complaints in the past. Use examples that highlight your ability to manage difficult conversations and find solutions.
✨Highlight Team Collaboration
The role involves working closely with internal departments and external partners. Prepare examples of how you've built effective working relationships in previous roles. Emphasise your experience in mentoring or supporting team performance, as this will resonate well with the interviewers.
