At a Glance
- Tasks: Support the Repairs and Maintenance team with administrative tasks and customer service.
- Company: Dynamic organisation focused on delivering high-quality property services.
- Benefits: Competitive pay, full-time hours, and a supportive work environment.
- Other info: Great opportunity for career growth in a fast-paced setting.
- Why this job: Join a busy team and make a real difference in customer service and repairs.
- Qualifications: Strong admin skills, excellent communication, and a customer-first mindset.
Location: Doncaster DN2
Contract Type: Temporary ongoing
Hours: Full time 37.5 hours
Pay: £16.67 ltd company pay per hour
We are currently recruiting for a part-time Repairs and Maintenance Administrative Assistant to support our Repairs and Maintenance team in delivering a high-quality, efficient, and customer-focused service. This is an excellent opportunity for someone who enjoys working in a busy, responsive environment where accuracy, customer care, and professionalism are key.
Key Duties and Responsibilities:
- Provide effective administrative support for the delivery of responsive repairs, gas servicing, planned maintenance, and void property management.
- Process and maintain accurate records of orders, payments, invoices, and customer enquiries using our internal IT and document management systems.
- Act as a first point of contact for customers, providing updates and information on repair progress via phone and email.
- Schedule and support work planning including raising and allocating repair requests, rebooking missed appointments, and coordinating with trade operatives and support teams.
- Prepare reports, track performance data, and assist with compliance documentation.
- Monitor and follow up on outstanding work to ensure targets are met and service delivery remains efficient.
- Support the wider Property Services team with general administrative duties as required.
Skills & Experience:
- Experience working in a busy office environment with strong administrative and IT skills.
- Excellent communication skills with the ability to manage customer queries sensitively and professionally.
- Strong attention to detail, organisation, and ability to prioritise workload under pressure.
- A customer-first approach with the confidence to liaise effectively with colleagues, residents, contractors, and other internal departments.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Lewis at Service Care Solutions.
Relief Planner Administrative Assistant in Conisbrough employer: Service Care Solutions
At Service Care Solutions, we pride ourselves on fostering a supportive and dynamic work environment in Doncaster, where our employees are valued and encouraged to grow. As a Relief Planner Administrative Assistant, you will benefit from competitive pay, comprehensive training, and opportunities for professional development, all while contributing to a team dedicated to delivering exceptional service in repairs and maintenance. Join us to be part of a culture that prioritises customer care and teamwork, ensuring that every day is both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Relief Planner Administrative Assistant in Conisbrough
✨Tip Number 1
Get to know the company! Research their values and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since this role involves liaising with customers and colleagues, being able to articulate your thoughts clearly is crucial. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Be proactive during the interview. Ask insightful questions about the team and the challenges they face. This not only shows your enthusiasm but also helps you understand how you can contribute effectively.
✨Tip Number 4
Follow up after your interview! A simple thank-you email can go a long way. It keeps you on their radar and reinforces your interest in the position. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Relief Planner Administrative Assistant in Conisbrough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights the skills and experiences that match the job description. We want to see how your background fits with the role of Repairs and Maintenance Administrative Assistant, so don’t be shy about showcasing your relevant experience!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. We love seeing enthusiasm and a customer-first approach, so let your personality come through while keeping it professional.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially since this role involves managing customer queries and providing updates.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Service Care Solutions
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the job description. Familiarise yourself with the key duties and responsibilities, especially around administrative support and customer service. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, be prepared to discuss your communication style. Think of examples where you've effectively managed customer queries or provided updates. Practising these scenarios can help you articulate your experience confidently.
✨Demonstrate Your Organisational Skills
Highlight your ability to prioritise tasks and manage workload under pressure. Prepare specific examples from your past experiences where you successfully handled multiple responsibilities, especially in a busy office environment. This will show that you can thrive in their fast-paced setting.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the tools they use for document management, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
