At a Glance
- Tasks: Lead a large-scale housing management service and drive excellence across 16,000 properties.
- Company: Dynamic housing organisation focused on community and service improvement.
- Benefits: Competitive salary of £65,038, plus ongoing support and training.
- Other info: Permanent role with flexible office attendance and excellent career growth opportunities.
- Why this job: Make a real difference in residents' lives while leading a passionate team.
- Qualifications: Extensive experience in housing management and strong leadership skills required.
The predicted salary is between 65038 - 65038 £ per year.
We’re seeking an experienced Neighbourhood Service Manager to lead a large-scale housing management service, overseeing neighbourhood operations across approximately 16,000 properties and driving service excellence, tenancy management, and neighbourhood standards within a fast-paced housing environment.
THE ROLE
The Neighbourhood Service Manager will provide strategic and operational leadership across a large housing management function, ensuring high-quality tenancy and neighbourhood management services are delivered to residents while maintaining compliance, performance standards, and customer satisfaction.
- Lead and manage a high-performing neighbourhood management service covering approximately 16,000 properties.
- Provide direct leadership to Neighbourhood Team Leaders, Neighbourhood Officers, Safer Neighbourhood Officers, and Neighbourhood Assistants.
- Oversee anti-social behaviour (ASB) case management, ensuring timely and effective resolutions.
- Drive service improvements and performance management initiatives across multiple operational teams.
- Ensure neighbourhood inspections and estate management activities are delivered to a high standard.
- Monitor compliance, operational performance, and service delivery targets across the housing management function.
- Work closely with senior leadership to stabilise services, implement best practice, and improve resident outcomes.
THE CANDIDATE
The successful candidate will have substantial experience in a senior housing management role, with a proven track record of leading large operational teams and delivering high-quality neighbourhood services.
- Extensive experience within housing management and neighbourhood services.
- Demonstrable experience managing and developing large operational teams.
- Strong expertise in anti-social behaviour (ASB) casework and neighbourhood management.
- Proven ability to improve service performance and drive operational excellence.
- Experience managing complex housing management services within a fast-paced environment.
- Ability to work collaboratively with senior stakeholders and lead service improvement initiatives.
THE CONTRACT
Working Hours: 37 hours per week, full time
Length of Contract: Permanent
Rate: £65,038 per year, plus benefits
Location Requirements: Candidates must live within commutable distance of Coventry and be able to attend the office up to 2–3 days per week.
Additional Support: The successful candidate will receive ongoing support and training from the Head of Neighbourhood Services to ensure a smooth transition into the role.
HOW TO APPLY
To apply for this role, please email a copy of your CV to (url removed) or call on (phone number removed) to discuss the role in more detail! If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate.
Neighbourhood Manager in Chelmsley Wood employer: Service Care Solutions
As a leading employer in the housing management sector, we offer a dynamic work environment where you can make a real impact on community living. Our commitment to employee development is reflected in our comprehensive training programmes and supportive leadership, ensuring that you have the tools to excel in your role as Neighbourhood Manager. With a focus on service excellence and a collaborative culture, you'll thrive in our fast-paced setting while enjoying competitive benefits and a strong sense of purpose in improving resident outcomes.
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Manager in Chelmsley Wood
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing management sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a Neighbourhood Manager role.
✨Tip Number 2
Prepare for interviews by researching the company and its neighbourhood services. Be ready to discuss how your experience aligns with their goals, especially around service excellence and managing large operational teams.
✨Tip Number 3
Showcase your leadership skills! When you get the chance to chat with potential employers, highlight your experience in leading teams and driving performance improvements. They’ll want to see how you can elevate their neighbourhood management service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Neighbourhood Manager in Chelmsley Wood
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Neighbourhood Manager role. Highlight your experience in housing management and any leadership roles you've held. We want to see how your skills match what we're looking for!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you’ve improved service performance or led successful teams. This helps us see the impact you've made in previous roles.
Be Clear and Concise:When writing your application, keep it clear and concise. We appreciate straightforward communication, so avoid jargon and get straight to the point about why you're the perfect fit for the job.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly, and we can’t wait to hear from you!
How to prepare for a job interview at Service Care Solutions
✨Know Your Neighbourhoods
Before the interview, brush up on the specific neighbourhoods you'll be managing. Understand the demographics, challenges, and successes of those areas. This will show your potential employer that you're not just a candidate, but someone who genuinely cares about the community.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led large teams in the past. Think about specific challenges you faced and how you overcame them. Highlighting your experience with Neighbourhood Team Leaders and Officers will demonstrate your capability to manage and inspire others.
✨Be Ready to Discuss ASB Management
Since anti-social behaviour (ASB) case management is a key part of the role, come prepared with examples of how you've handled ASB issues before. Discuss your approach to resolving conflicts and improving community relations, as this will be crucial for the position.
✨Demonstrate Your Commitment to Service Excellence
Think about ways you've driven service improvements in previous roles. Be ready to discuss specific initiatives you've implemented that enhanced performance and customer satisfaction. This will show that you’re proactive and dedicated to maintaining high standards in housing management.
