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- Tasks: Support clinical teams with admin tasks and patient coordination.
- Company: Join a dedicated team focused on delivering high-quality community healthcare.
- Benefits: Enjoy flexible hours, competitive salary, and opportunities for overtime.
- Other info: This role is non-patient facing, allowing you to focus on administrative excellence.
- Why this job: Make a real impact in healthcare while developing your skills in a supportive environment.
- Qualifications: Level 2 English and Maths, strong organisational skills, and NHS experience preferred.
The predicted salary is between 25065 - 26734 £ per year.
Care Navigator – Clinical Services & Urgent Care
Location: York
Salary: £25,065 – £26,734 (Full-Time Equivalent)
Contract Type: Permanent – with opportunity for overtime with Bank Shifts
Hours: Full Time / Part Time / Flexible
System: SystmOne
About the Role
We are seeking motivated and organised Care Navigator to support our clients Clinical Services and Urgent Care teams. This role is central to ensuring patients receive high-quality care and a seamless experience. You will provide a wide range of administrative support and act as a key point of contact for both patients and healthcare professionals.
This post is non-patient facing.
Key Responsibilities
- Deliver high-quality administrative support, including appointment booking and referral processing
- Use SystmOne to manage patient data accurately and confidentially
- Respond to patient and professional enquiries in a professional and compassionate manner
- Support the coordination of care across services and follow up on patient needs
- Work flexibly across teams to support service delivery
What We’re Looking For
Essential:
- Level 2 English and Maths (or equivalent experience)
- Excellent attention to detail and accuracy
- Strong organisational and administrative skills
- Excellent verbal and written communication
- Confident using Microsoft Office applications
- Ability to work independently and as part of a team
- Experience in the NHS or general practice
- Familiarity with SystmOne and referral systems such as Gateway
Apply now to help shape the future of community healthcare.
To enquire about this role, email Eleanor on eleanor.binns@servicecare.org.uk or call on 01772 208963
Care Navigator employer: Service Care Solutions
Contact Detail:
Service Care Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Navigator
✨Tip Number 1
Familiarise yourself with SystmOne, as it's a key system used in this role. Consider taking an online course or watching tutorial videos to boost your confidence and understanding of how to manage patient data effectively.
✨Tip Number 2
Highlight any previous experience you have in the NHS or general practice during your conversations. This will show your familiarity with the healthcare environment and your ability to navigate its challenges.
✨Tip Number 3
Practice your communication skills, especially in responding to enquiries. You might want to role-play scenarios where you handle patient or professional queries to demonstrate your compassionate approach.
✨Tip Number 4
Network with current or former Care Navigators if possible. They can provide insights into the role and share tips on what the hiring team values most, giving you an edge in your application.
We think you need these skills to ace Care Navigator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Care Navigator position. Tailor your application to highlight how your skills and experiences align with these needs.
Highlight Relevant Experience: Emphasise any previous experience in administrative roles, particularly within the NHS or general practice. Mention your familiarity with SystmOne and any relevant referral systems, as this will strengthen your application.
Craft a Compelling Cover Letter: Write a cover letter that showcases your organisational skills, attention to detail, and ability to communicate effectively. Use specific examples from your past experiences to demonstrate how you can contribute to the team.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Care Navigator role.
How to prepare for a job interview at Service Care Solutions
✨Know Your Role
Make sure you understand the responsibilities of a Care Navigator. Familiarise yourself with the key tasks such as appointment booking, referral processing, and using SystmOne. This will help you demonstrate your knowledge during the interview.
✨Showcase Your Communication Skills
Since the role involves responding to enquiries from patients and professionals, be prepared to discuss examples of how you've effectively communicated in previous roles. Highlight your ability to convey information clearly and compassionately.
✨Demonstrate Organisational Skills
Prepare to talk about your organisational strategies. You might want to share specific instances where your attention to detail and ability to manage multiple tasks led to successful outcomes, especially in a healthcare setting.
✨Familiarity with Systems
If you have experience with SystmOne or similar systems, make sure to mention it. If not, do some research on it beforehand. Showing that you're proactive about learning new systems can set you apart from other candidates.