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- Tasks: Support residents in fire safety, manage inquiries, and maintain accurate records.
- Company: Join a dedicated team focused on building safety in London.
- Benefits: Flexible work with 3 days in the office and 2 days remote.
- Why this job: Make a real difference in residents' safety while developing your admin skills.
- Qualifications: Experience in administration, strong communication, and organisational skills required.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
Location – London N1 – 3 days office-based, 2 days working from home
Contract – Temporary 12 weeks
Working hours – 35 hours per week (9-5)
Start Date – Asap
We are recruiting a Resident Safety Support Administrator on a temporary basis to support a Building Safety team working with residents living in higher and medium risk buildings. This role focuses on resident contact, inbox management, scheduling visits, and maintaining accurate, auditable records relating to resident safety and evacuation planning. You’ll be speaking directly with residents, so confidence, empathy, and strong organisation skills are essential.
Key responsibilities:- Manage a shared inbox and respond to resident and stakeholder enquiries within agreed timescales
- Make outbound phone calls to residents to discuss service adjustments and safety planning
- Communicate with residents using their preferred method, handling sensitive conversations with empathy and professionalism
- Encourage and arrange appointments for person-centred fire risk assessments where required
- Schedule visits and appointments using Outlook diaries for yourself and specialist team members
- Maintain clear, accurate, and auditable records of all contact and actions on the CRM system
- Analyse service adjustment (vulnerability) data to identify residents in scope of Residential PEEPs regulations
- Proven experience providing full administrative support in a busy environment
- Confidence speaking to residents and customers by phone and email
- Strong understanding of confidentiality and handling sensitive information appropriately
- Excellent written and verbal communication skills
- Strong organisational skills with the ability to manage multiple priorities
- Good problem-solving skills and the ability to work independently when required
- High attention to detail and accurate record keeping
- Strong IT skills, including Office 365 (Outlook, Word, Excel, Teams)
- Ability to work collaboratively as part of a wider team
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
Housing Fire Safety Administrator in Camden employer: Service Care Solutions
Contact Detail:
Service Care Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Fire Safety Administrator in Camden
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the organisation's values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your confidence and empathy, especially when discussing sensitive topics related to resident safety.
✨Tip Number 3
Be ready to showcase your organisational skills! Think of examples from your past experiences where you successfully managed multiple priorities or handled a busy inbox. This will highlight your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Housing Fire Safety Administrator in Camden
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in administrative support and your ability to handle sensitive information. We want to see how your skills match the role, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Resident Fire Safety Administrator role. Be sure to mention your confidence in communicating with residents and your strong organisational skills.
Showcase Your Communication Skills: Since this role involves direct contact with residents, we need to see your excellent written and verbal communication skills. Make sure your application is clear, concise, and free of errors to demonstrate your attention to detail.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Service Care Solutions
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Fire Safety Administrator. Familiarise yourself with the key tasks like managing inboxes, scheduling visits, and maintaining records. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Empathy and Communication
Since you'll be speaking directly with residents, practice how to handle sensitive conversations with empathy. Think about scenarios where you might need to reassure a resident or explain complex safety procedures. Role-playing these situations can boost your confidence and communication skills.
✨Showcase Your Organisational Skills
Be prepared to discuss how you manage multiple priorities and keep accurate records. Bring examples from your past experiences where you successfully juggled various tasks or improved a process. This will demonstrate your strong organisational skills, which are crucial for this role.
✨Familiarise Yourself with Relevant Tools
Since the job requires strong IT skills, especially with Office 365, brush up on your knowledge of Outlook, Word, and Excel. If you can, prepare to discuss how you've used these tools in previous roles. This will show that you're ready to hit the ground running and can adapt quickly to their systems.
