At a Glance
- Tasks: Lead a large-scale housing management service and drive excellence across 16,000 properties.
- Company: Join a dynamic team focused on improving neighbourhood standards and resident satisfaction.
- Benefits: Competitive salary of £65,038, plus ongoing support and training.
- Other info: Work in a fast-paced environment with opportunities for professional growth.
- Why this job: Make a real difference in the community while developing your leadership skills.
- Qualifications: Extensive experience in housing management and leading operational teams required.
The predicted salary is between 65038 - 65038 £ per year.
We’re seeking an experienced Neighbourhood Service Manager to lead a large‑scale housing management service, overseeing neighbourhood operations across approximately 16,000 properties and driving service excellence, tenancy management, and neighbourhood standards within a fast‑paced housing environment.
THE ROLE
- Provide strategic and operational leadership across a large housing management function, ensuring high‑quality tenancy and neighbourhood management services are delivered to residents while maintaining compliance, performance standards, and customer satisfaction.
- Lead and manage a high‑performing neighbourhood management service covering approximately 16,000 properties.
- Provide direct leadership to Neighbourhood Team Leaders, Neighbourhood Officers, Safer Neighbourhood Officers, and Neighbourhood Assistants.
- Oversee anti‑social behaviour (ASB) case management, ensuring timely and effective resolutions.
- Drive service improvements and performance management initiatives across multiple operational teams.
- Ensure neighbourhood inspections and estate management activities are delivered to a high standard.
- Monitor compliance, operational performance, and service delivery targets across the housing management function.
- Work closely with senior leadership to stabilise services, implement best practice, and improve resident outcomes.
THE CANDIDATE
- Substantial experience in a senior housing management role, with a proven track record of leading large operational teams and delivering high‑quality neighbourhood services.
- Extensive experience within housing management and neighbourhood services.
- Demonstrable experience managing and developing large operational teams.
- Strong expertise in anti‑social behaviour (ASB) casework and neighbourhood management.
- Proven ability to improve service performance and drive operational excellence.
- Experience managing complex housing management services within a fast‑paced environment.
- Ability to work collaboratively with senior stakeholders and lead service improvement initiatives.
THE CONTRACT
- Working Hours: 37 hours per week, full time
- Length of Contract: Permanent
- Rate: £65,038 per year, plus benefits
- Location Requirements: Candidates must live within commutable distance of Coventry and be able to attend the office up to 2‑3 days per week.
Additional Support: The successful candidate will receive ongoing support and training from the Head of Neighbourhood Services to ensure a smooth transition into the role.
Neighbourhood Manager in Birmingham employer: Service Care Solutions
As a Neighbourhood Manager in Solihull, you will join a dynamic and supportive work environment that prioritises employee growth and development. With a commitment to service excellence and community engagement, the company offers competitive benefits, ongoing training, and opportunities to lead impactful initiatives across a large housing management service. This role not only allows you to make a meaningful difference in residents' lives but also fosters a collaborative culture where your leadership can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing management sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a Neighbourhood Manager role.
✨Tip Number 2
Prepare for interviews by researching the company and its neighbourhood services. Be ready to discuss how your experience aligns with their goals, especially around service excellence and ASB case management.
✨Tip Number 3
Showcase your leadership skills! When you get the chance to chat with potential employers, highlight your experience managing large teams and driving performance improvements. They’ll want to see how you can lead their neighbourhood operations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals to join our team and make a difference in neighbourhood management.
We think you need these skills to ace Neighbourhood Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership experience and any specific achievements in housing management to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Neighbourhood Manager role. Share your passion for improving resident outcomes and how you’ve driven service excellence in the past.
Showcase Your Team Management Skills:Since this role involves leading a large team, be sure to include examples of how you've successfully managed and developed teams in your previous roles. We love to see how you’ve motivated others to achieve great results!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Service Care Solutions
✨Know Your Neighbourhood Management
Make sure you brush up on your knowledge of neighbourhood management principles and practices. Familiarise yourself with the specific challenges faced in managing a large-scale housing service, especially around anti-social behaviour and compliance. This will show that you're not just interested in the role but also understand the nuances involved.
✨Showcase Your Leadership Skills
Prepare to discuss your experience leading large operational teams. Think of specific examples where you've driven performance improvements or managed complex situations. Highlight how you’ve motivated your team and ensured high-quality service delivery, as this is crucial for the Neighbourhood Service Manager role.
✨Demonstrate Your Problem-Solving Abilities
Be ready to tackle hypothetical scenarios related to ASB case management or service delivery challenges. Practice articulating your thought process and the steps you would take to resolve these issues. This will demonstrate your strategic thinking and operational leadership skills.
✨Engage with Senior Stakeholders
Since collaboration with senior leadership is key, prepare to discuss how you've successfully worked with stakeholders in the past. Share examples of how you’ve implemented best practices or driven service improvements through effective communication and teamwork. This will highlight your ability to navigate a fast-paced environment while maintaining strong relationships.
