At a Glance
- Tasks: Support repairs and maintenance services while providing excellent customer service to tenants.
- Company: Join a dynamic housing team in Ashford, TN23.
- Benefits: Gain valuable experience in a customer-focused role with potential for growth.
- Other info: Temporary position with a chance to develop your skills in a busy environment.
- Why this job: Make a difference in your community by helping tenants with their housing needs.
- Qualifications: Customer service experience and strong communication skills are essential.
Location – Ashford, TN23
Contract – Temporary for 3 months
Hours – 35 hours per week
Start Date: ASAP
We are recruiting for a Repairs Assistant to support the delivery of responsive repairs and planned maintenance services within a busy housing environment. This role is heavily customer-focused, acting as a key contact point for tenants while ensuring repairs are raised, managed, and completed efficiently in line with council policy and service standards.
Duties would include:
- Provide administrative and telephone support to the Responsive Repairs and Planned Maintenance Team, ensuring efficient service delivery across housing repairs.
- Act as a first point of contact for tenants, handling repairs and housing enquiries via phone and written communication.
- Diagnose and raise repair orders, ensuring correct priority, contractor allocation, and cost control.
- Resolve a high volume of enquiries at first point of contact using housing knowledge and internal systems.
- Maintain accurate records of all customer interactions and repair activity.
- Support Repairs Inspectors and Surveyors with coordination of works, tenants, and contractors.
- Process contractor invoices, variation orders, and completion data within agreed limits.
- Monitor and update asset and repairs data including compliance areas (e.g. asbestos, EPC, property attributes).
- Identify and prioritise cases relating to disrepair and Right to Repair legislation.
- Carry out general administrative duties including correspondence, reporting, and customer satisfaction follow-ups.
Requirements
- Minimum 1 year experience in a customer-facing role (ideally within housing, repairs, or maintenance).
- Strong communication skills, both verbal and written.
- Good IT skills with experience using databases or housing/repairs systems.
- High attention to detail and ability to maintain accurate records.
- Ability to manage multiple tasks and prioritise workload effectively.
- Confident dealing with a wide range of customers, including challenging situations.
Desirable
- Experience within housing, property maintenance, or construction environments.
- NVQ Level 2 in Customer Service (or equivalent).
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Lewis at Service Care Solutions.
Repairs Call Handler in Ashford employer: Service Care Solutions
Join our dynamic team in Ashford as a Repairs Assistant, where we prioritise a supportive work culture that values customer service and employee development. With a focus on responsive repairs and planned maintenance, you'll have the opportunity to enhance your skills in a collaborative environment while making a meaningful impact on the lives of tenants. We offer flexible working hours and a commitment to professional growth, ensuring you thrive in your role.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Call Handler in Ashford
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Service Care Solutions.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Service Care Solutions. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Repairs Call Handler in Ashford
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Service Care Solutions.
How to prepare for a job interview at Service Care Solutions
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Service Care Solutions's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Service Care Solutions offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
