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- Tasks: Manage housing complaints and provide professional support to tenants.
- Company: Leading service provider in the housing sector.
- Benefits: Gain valuable experience in complaint handling and customer service.
- Why this job: Make a real difference in improving housing services for tenants.
- Qualifications: Experience in complaint handling and strong communication skills.
- Other info: Office-based, temporary role with a focus on service improvement.
The predicted salary is between 30000 - 42000 £ per year.
A leading service provider is seeking a Housing Complaints & Resolutions Officer in Ashford, Kent. This role involves managing housing complaints, ensuring compliance with relevant codes, and delivering professional support to tenants.
Candidates should have experience in complaint handling and excellent communication skills. This is an office-based temporary position, typically 37 hours a week, requiring attention to detail and a customer-focused approach. Ideal for those looking to contribute to service improvement in housing.
Housing Complaints & Resolution Specialist in Ashford employer: Service Care Solutions
Contact Detail:
Service Care Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Complaints & Resolution Specialist in Ashford
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to complaint handling and customer service. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring along examples of how you've successfully resolved complaints in the past. This will demonstrate your experience and give potential employers a clear picture of what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Housing Complaints & Resolution Specialist in Ashford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in complaint handling and communication skills. We want to see how your background aligns with the role of a Housing Complaints & Resolution Specialist.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about improving housing services and how you can contribute to our team. Keep it professional but let your personality show!
Showcase Attention to Detail: In this role, attention to detail is key. Make sure your application is free from typos and errors. We appreciate candidates who take the time to present their best work right from the start.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Service Care Solutions
✨Know Your Stuff
Make sure you understand the ins and outs of housing complaints and resolutions. Brush up on relevant codes and regulations, as well as common issues tenants face. This will show that you're not just interested in the role but also knowledgeable about it.
✨Showcase Your Communication Skills
Since this role requires excellent communication, prepare examples of how you've effectively handled complaints in the past. Think about times when you resolved conflicts or improved service delivery. Be ready to demonstrate your ability to listen and empathise with tenants.
✨Attention to Detail is Key
In this position, attention to detail is crucial. Bring along examples of how you've successfully managed complex cases or ensured compliance in previous roles. Highlight your organisational skills and how they contribute to effective complaint resolution.
✨Customer-Focused Mindset
This role is all about improving service for tenants. Prepare to discuss how you've put customers first in your previous jobs. Share specific instances where your actions led to positive outcomes for clients, showing that you genuinely care about their experience.
