At a Glance
- Tasks: Resolve customer complaints and deliver outstanding service in a supportive team.
- Company: Join a dynamic team in the housing sector with a focus on customer satisfaction.
- Benefits: Earn £18.65 per hour, enjoy hybrid work options, and receive a £250 training allowance.
- Other info: Immediate start with opportunities for future roles and professional growth.
- Why this job: Make a real difference in customer experience while gaining valuable skills.
- Qualifications: Experience in housing complaints management and excellent communication skills required.
The predicted salary is between 38800 - 38800 £ per year.
Join our team as a Customer Resolution Specialist on a 2-week contract basis in Accrington! Are you an experienced customer service professional with a background in housing and complaint management? This is a fantastic chance to showcase your skills in resolving customer complaints effectively while working with a supportive team and gaining valuable experience in the housing sector.
About the Customer Resolution Specialist Role
As a Customer Resolution Specialist, you will handle all stages of customer complaints, ensuring they are managed efficiently and professionally. You will work closely with internal departments and external stakeholders to deliver outstanding service and positive outcomes for residents. This role features an initial full-time office-based training period, followed by a hybrid work setup, offering flexibility and work-life balance.
Key Responsibilities of the Customer Resolution Specialist
- Manage and investigate Stage 1 and Stage 2 complaints from receipt to resolution
- Deliver high standards of customer service in all interactions
- Liaise with internal and external stakeholders to resolve complaints swiftly
- Maintain accurate records with clear, professional written responses
- Handle complaints within agreed timescales, adhering to policies and procedures
- Identify recurring issues and contribute to service improvement initiatives
- Provide empathetic, professional, and consistent support throughout the complaint process
Candidate Requirements
- Housing sector experience is essential, particularly with complaints handling
- Proven experience managing Stage 1 and Stage 2 complaints within a housing provider environment
- Excellent communication and customer service skills
- Strong written communication and attention to detail
- Ability to prioritize effectively and manage a busy workload
- IT proficient, with experience using case management systems
What We Offer
- 2-week contractual role with an immediate start
- Pay rate of £18.65 per hour (Umbrella Ltd)
- Full-time hours – 35 hours per week, Monday to Friday
- No weekend work required
- Hybrid working options post-training
- £250 Training Allowance and various bonus schemes
- Dedicated Specialist Consultant support
- Access to daily payroll runs, free candidate registration, and free compliance checks
- Opportunities to work with thousands of clients nationwide and make a real difference to customer experience
If you meet the criteria and are ready to take on this rewarding Customer Resolution Specialist role, we want to hear from you!
How to Apply
Please contact Adam Benouaich at Service Care Solutions by email or call to discuss this opportunity further. Don’t miss your chance to join a dynamic team on this exciting 2-week contract.
Customer Resolution Specilaist in Accrington employer: Service Care Solutions
Join a dynamic team as a Customer Resolution Specialist in Accrington, where you will enjoy a supportive work culture that prioritises employee well-being and professional growth. With flexible hybrid working options post-training, a competitive pay rate, and opportunities to enhance your skills in the housing sector, this role offers a meaningful chance to make a positive impact on customer experiences while being part of a dedicated team. Experience a rewarding environment that values your contributions and fosters continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Resolution Specilaist in Accrington
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. A friendly chat can lead to valuable insights or even a referral.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer resolution roles and practice your responses. We want you to shine when discussing your experience with complaints handling.
✨Tip Number 3
Show off your skills! If you have any relevant case studies or examples of how you've resolved complaints, be ready to share them. Real-life scenarios can really impress potential employers.
✨Tip Number 4
Apply through our website! It’s the easiest way to get your application noticed. Plus, we’re here to support you every step of the way in landing that Customer Resolution Specialist role.
We think you need these skills to ace Customer Resolution Specilaist in Accrington
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Resolution Specialist role. Highlight your experience in housing and complaint management, as this will show us you’re the right fit for the job!
Showcase Your Communication Skills:Since strong written communication is key for this role, ensure your application is clear and professional. Use concise language and check for any typos or errors before hitting send – we want to see your attention to detail!
Highlight Relevant Experience:Don’t forget to mention any specific examples of managing Stage 1 and Stage 2 complaints. This will help us understand how you’ve handled similar situations in the past and what you can bring to our team.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on board quickly for this exciting opportunity!
How to prepare for a job interview at Service Care Solutions
✨Know Your Stuff
Before the interview, brush up on your knowledge of housing and complaint management. Familiarise yourself with common issues faced in the sector and think about how you would handle them. This will show that you're not just experienced but also genuinely interested in the role.
✨Showcase Your Communication Skills
As a Customer Resolution Specialist, communication is key. Prepare examples of how you've effectively communicated with customers and stakeholders in the past. Be ready to demonstrate your ability to provide clear, professional written responses during the interview.
✨Emphasise Empathy
Highlight your ability to empathise with customers. Think of specific instances where you’ve turned a negative experience into a positive one by understanding the customer's perspective. This will illustrate your commitment to delivering outstanding service.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Practice answering questions like, 'How would you handle a Stage 2 complaint that has escalated?' This will help you articulate your thought process and approach to resolving complaints effectively.
