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- Tasks: Supervise family contact sessions and support children and families.
- Company: Join Stoke-on-Trent City Council, dedicated to making a positive impact.
- Benefits: Earn £15.80 per hour with potential for contract extension.
- Why this job: Make a real difference in children's lives while working in a supportive team.
- Qualifications: NVQ Level 3 or equivalent experience with children and families required.
- Other info: Full UK driving licence and access to a vehicle needed.
The predicted salary is between 29000 - 42000 £ per year.
Location: Civic Centre, Stoke-on-Trent
Client: Stoke-on-Trent City Council
Hours: Full-time Monday-Friday with occasional rota-based Saturday working, 37 hours per week
Pay: £15.80 per hour
Contract: Initially 3 months, with potential for extension
Start Date: 28th April
Driving Licence & Access to a Car Required
About the Role:
Service Care Solutions are recruiting for a Contact Officer to join a committed and supportive team at Stoke-on-Trent Council. This is a fantastic opportunity for someone who wants to make a positive difference in the lives of children and families. You’ll be supervising and observing family contact sessions, providing support and guidance to families, and ensuring the safety and wellbeing of children throughout.
Key Responsibilities:
- Supervise and observe contact between children and their families
- Offer support and advice while safeguarding children and young people
- Provide written and verbal feedback to families, carers, and professionals
- Build positive, professional relationships with children, families, and partner agencies
- Attend relevant meetings and, if needed, provide verbal evidence in court
- Work flexibly on a rota basis between 8am–8pm, including occasional weekends
What We’re Looking For:
- NVQ Level 3 (or equivalent experience) in working with children and families
- Experience supporting vulnerable children, ideally in a nursery or school setting
- Full UK driving licence and access to a vehicle
- A good understanding of child development
- Someone reliable, compassionate, and confident in direct work with children and families
If you’re passionate about supporting families and making a real difference, we’d love to hear from you. Contact Kat at Service Care Solutions on or email your CV to .uk
Contact Officer Lv04 employer: Service Care Solutions - Social Work
Contact Detail:
Service Care Solutions - Social Work Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Officer Lv04
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Contact Officer. Understanding the nuances of supervising family contact sessions and providing support will help you articulate your relevant experiences during interviews.
✨Tip Number 2
Network with professionals in child welfare or social services. Engaging with others in the field can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
✨Tip Number 3
Prepare for potential scenarios you might encounter in the role. Think about how you would handle difficult situations with families or children, as this will demonstrate your problem-solving skills and readiness for the position.
✨Tip Number 4
Showcase your understanding of child development during discussions. Being able to speak knowledgeably about this topic will highlight your qualifications and commitment to safeguarding children, making you a more attractive candidate.
We think you need these skills to ace Contact Officer Lv04
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any work with children and families. Emphasise your NVQ Level 3 qualification and any specific roles that demonstrate your ability to support vulnerable children.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting families and children. Mention specific experiences that relate to the responsibilities of the Contact Officer role, such as supervising family contact sessions or providing feedback.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the role, such as communication, empathy, and the ability to build relationships. Provide examples of how you've used these skills in previous positions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Service Care Solutions - Social Work
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Contact Officer. Be prepared to discuss how your experience aligns with supervising family contact sessions and supporting vulnerable children.
✨Showcase Your Experience
Highlight any relevant experience you have working with children and families, especially in a nursery or school setting. Be ready to provide specific examples of how you've supported children and ensured their safety and wellbeing.
✨Demonstrate Compassion and Reliability
Since the role requires a compassionate approach, think of instances where you've shown empathy and reliability in your previous roles. This will help convey your suitability for working with families in sensitive situations.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenging situations. Practice responses that demonstrate your understanding of child development and safeguarding principles.
